Demonstrates extensive abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve the following areas:

• Leading operating model projects or shared services transformations;

• Operational knowledge of core back-office functions (e.g., finance, supply chain, human resources) with preferred working knowledge of the healthcare provider industry to utilize data analysis and industry benchmarks to create an organization design and build end to end business processes and governance structures; 

• Knowledge of Operating Model and shared services best practices, key performance indicators, industry trends, and emerging technologies;  

• Proven analytical skills with the ability to leverage data to inform design decisions; 

• Excellent communication and presentation skills to engage with cross-functional stakeholders at all levels; 

• Change management expertise to navigate organizational resistance and drive successful transformations; 

• Ability to work collaboratively in cross-functional teams and adapt to dynamic business environments; and, 

• Understanding of healthcare provider industry operations, terminology, payment systems and environment. 

Demonstrates extensive abilities and/or a proven record of success with managing the identification and addressing of client needs in the following ways:

• Specializing in designing, implementing, and optimizing shared services operations across core back-office functions (e.g., finance, supply chain, human resources) and other emerging support functions/capabilities, inclusive of organizational design and process optimization; 

• Working closely with various, cross-functional client counterparts, including C-suite leadership, senior management, process owners, and operational teams, to identify improvement opportunities to achieve desired outcomes; and, 

• Prior healthcare administration/operations experience to understand the nuances of working within a provider organization, including the interrelatedness between the clinical and non-clinical domains. 

Demonstrates extensive abilities and/or a proven record of success in the following functional areas:

• Transformation Strategy: Collaborate with client stakeholders to define the vision, objectives, and goals of the shared services organization; 

• Transformation Roadmap/Planning: Outline the required changes, milestones, dependencies, timelines, and expected outcomes; 

• Data analysis: Architect complex data sets to derive insights for organization design; 

• Stakeholder Engagement: Collaborate with various stakeholders, including business leaders, finance, HR, IT, and other relevant departments; 

• Process Optimization: Lead process improvement initiatives to streamline shared services processes, increase operational efficiency, and reduce costs; 

• Technology Enablement: Identify, recommend, and implement suitable technologies and tools to optimize shared services functions; 

• Change Management: Inform the change management and training strategy to enable smooth adoption of new processes, technologies, and organizational structures; 

• Talent Selection and Workforce Transition Strategy: Establish process to align suitable individuals into future state roles within the shared services organization and the broader retained organization; 

• Service Management & Performance Measurement: Establish key performance indicators (KPIs) and service-level metrics to track the success and impact of shared services transformation initiatives; and, 

• Continuous Improvement: Establish frameworks of continuous improvement within the shared services organization, identifying opportunities for ongoing enhancements and efficiencies.