Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Vancouver-based role only, in-office expected.
Senior Business Program Specialist
Introduction to team
Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
Expedia Group is seeking a Senior Business Program Specialist to help drive the growth of our online cruise business in alignment with our overall strategy. In this role, you’ll act as a subject matter expert on cruise offerings and the technology that powers them, collaborating with internal teams, partners, and vendors to continuously improve the cruise platform. You’ll resolve issues, launch new features, track performance, and prioritize future enhancements.
Additionally, you will work with teams across call center operations, merchandising, marketing, and analytics to identify areas for improvement and unlock further growth opportunities. As a key point of contact, you’ll provide training and support, maintain documentation, become a platform administrator, and deliver feedback to technology partners to enhance the cruise experience. This role requires strong program management skills, along with proven experience as an administrator of a technology platforms, and a strong business acumen.
In this role, you will:
Be the subject matter expert and day-to-day administrator working with EG cruise booking platform, third party tools and fulfillment partners
Represent the voice of Expedia Group’s cruise needs and various stakeholders (call center operations, account managers, marketing, partners, corporate team, and more)
Working with our technology partner, plan an overall cruise platform roadmap with planned features and enhancements
Drive overall awareness and adoption this cruise booking platforms throughout the organization through communication, training support, documentation, and more
Troubleshoot and problem solve - deep dive into issues and identify solutions or create bug/feature tickets and see through completion
Manage new feature rollouts and feedback loops to both internal and external stakeholders
Provide regular, clear, and concise status updates to stakeholders and cross-functional teams
Report on key metrics and share key insights and findings
Experience and qualifications:
3-5 years experience in program management, program support, product management
Degree in business or related discipline
Highly organized and able to adapt to changing needs with excellent attention to detail
Solid interpersonal skills including cross-functional team collaboration and service oriented
Strong written and oral communication skills in complex scenarios
Critical thinking and problem-solving are required traits
Expertise in problem-solving, project coordination, planning, process development, and improvement skills
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.