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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The mission of the Product Manager, Product Led Growth Services is to execute on product delivery and production support for the Your Account application. The Your Account app empowers Salesforce customers to do business with Salesforce anytime, anywhere. Customers have 24/7 access to view their subscriptions, make purchases, manage their account, discover new solutions, an pay invoices.

Your Account delivers value across both our sales-led and product-led growth motions. First, Your Account optimizes our sales led growth model efficiency by freeing up account executives from account management tasks. Second, Your Account is the self-service buying channel for product led growth strategies across the full Salesforce suite.

In this role, you will execute on delivering the product roadmap to improve the customer experience and achieve business outcomes. Your main focus will be on maximizing the value of the product, primarily through: managing the product story backlog, sprint planning, and representing stakeholders throughout the development lifecycle.

Key Responsibilities

• Deliver solutions that meet customer and business needs

• Collaborate with California-based teammates and stakeholders on discovery, design, and delivery.

• Communicate a compelling product vision, product goals, and clear product requirements to your scrum team(s) to drive engagement and establish a deep understanding of our mission

• Ensure epics, user stories, and acceptance criteria are clear, thorough, and achievable within the release so the engineering team can successfully execute.

• Maintain a healthy backlog of user stories for engineering that can accommodate quickly leveraging incremental engineering capacity

• Successfully navigate issues and escalations to resolution

• Serve as the single point of information to keep the team focused and resolve any conflicting priorities. Unblock the scrum team by acting as the communication link between the team and the product manager.

• Accept work during sprints by evaluating if completed features meet the acceptance criteria and add new items to the backlog as needed.

• Communicate with stakeholders regarding product delivery status

• Create an environment where team members feel comfortable sharing conflicting viewpoints

• Inform product strategy through evaluation of problems and keeping a pulse on market research and industry best practices

• To ensure customer and business value goals are met, develop and maintain product analytics and business analytics dashboards, developing a deep understanding of product performance.

• Serve as tier 2 support for customer support case and deal escalations

• Maintain internal-use end to end product documentation

• Regularly monitor customer community engagement and proactively respond to customers questions and ideas

Required Skills:

• 6 + years relevant experience

• Experience working with global, distributed team to translate product requirements into epics and user stories

• Excellent written and verbal communication skills

• Proven track record of working effectively with technical and business leaders

• Excellent organisational and prioritization skills

• Ability to work in a fast-paced environment with changing priorities

• Track record of success in project completion and learns from failures

Preferred Skills (a plus)

• 3+ years product owner experience

• 2+ years programming experience

• e-commerce and/or CRM experience

• Experience with product analytics and building dashboards, Scuba

• Experience with e-commerce business analytics, Tableau and/or Salesforce

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