Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Manager, Learning Content StrategyIntroduction to team
The Learning Experience team, part of the larger traveler and partner service organization, is at the heart of Expedia Group's commitment to continuous growth and innovation. We're dedicated to creating world-class learning experiences that empower our call center associates to excel in the ever-evolving travel industry. As we embark on an exciting digital transformation journey, we're looking for a visionary strategist to help us revolutionize our L&D practices, leveraging cutting-edge technologies and data-driven approaches.
Make an impact!
As Manager, Learning Content Strategy, you'll be at the forefront of reshaping how Expedia Group approaches learning and development for call center associates worldwide. You'll lead the implementation of our new AI-driven Learning Management System, and develop innovative content strategies that span across our LMS, Salesforce, Amazon Connect, and knowledge solutions. Your work will directly impact associate growth, organizational efficiency, and our competitive edge in the market. You'll play a crucial role in integrating our learning ecosystem with key platforms like Salesforce and Amazon Connect, ensuring seamless knowledge delivery across all channels.
In this role, you will:
- Spearhead the implementation of our new AI-driven Learning Management System
- Develop and implement a comprehensive content management strategy, including advanced taxonomies and ontologies
- Lead data analytics initiatives to optimize L&D activities and demonstrate ROI
- Create scalable content solutions using UI frameworks, modularity, and localization concepts
- Collaborate with diverse stakeholders to develop user-centric learning solutions
- Design and implement customer support SOPs for L&D processes
- Integrate L&D initiatives with Salesforce and Amazon Connect platforms
- Manage complex projects and programs related to L&D digital transformation
- Develop strategies to leverage AI and machine learning in personalized learning experiences
- Conduct user research and content audits to identify high-impact opportunities for improvement
Experience and Qualifications:
- You have a bachelor's degree in Education, Design, Computer Science, or related field; or equivalent professional experience
- You have 5+ years of experience in L&D, UX design, content strategy, or a similar field
- You are proficient with Learning Management Systems, Salesforce, and knowledge management tools
- You have expertise in data analytics, particularly as applied to L&D activities
- You are dedicated to developing AI-driven learning systems
- You have experience in implementing customer support processes in an L&D context
- You possess strong project and program management skills
- You have experience with Salesforce and Amazon Connect or similar cloud-based contact center solutions
- You are familiar with content management best practices, including naming conventions, metadata tagging, and version control
- You have a track record of successful digital transformation initiatives in L&D or related fields
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.