Customer Growth Associate, Google Customer Solutions, Early Careers (English, Italian)
Customer Growth Associate, Google Customer Solutions, Early Careers (English, Italian)
Job Type
Job Details
- Bachelor's degree or equivalent practical experience.
- Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field.
- Ability to communicate in English and Italian fluently to support client relationship management in this region.
Preferred qualifications:
- Experience with Google Ads and online advertising.
- Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
- Ability to think strategically.
- Passion for sales and technology to help businesses grow online.
- Excellent communication and problem-solving skills.
The Scaled team is a sales team designed to grow small-sized companies in Italy with significant expansion potential. The team specializes in delivering the solutions to high-potential small businesses from all verticals and business models in an efficient way for the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
- Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
- Manage large and diverse accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
- Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
- Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
- Participate in continuous training throughout the program to develop professional and business skills.