Team

The Platform AI and Experience Engineering organization at ServiceNow is responsible for full stack development of Web platform, Mobile Apps, Builders (UI and Mobile) and Conversational Platform powered by NLU and Gen AI. Platform AI and Experience Engineering owns the Core UI Web experience and user interfaces for the entire ServiceNow application suite. The organization is responsible for delivering Mobile Apps, UX foundations, UX runtime frameworks, chatbots, conversational interfaces, and low code builders. The Web Platform charter includes the delivery of web components, app-shell, unified navigation, controllers, and all facets of contemporary web page design.  There is strong emphasis on delivering features that align with modern design principles and delivering interfaces that minimize cognitive complexity.

Role

The Principal Software Engineer is responsible for hands-on technical outcomes and delivering robust web-based user experiences for all ServiceNow customer-facing applications.

In this role, you will be evaluating and formulating key architectural solutions to support the development of new UI features and performing hands-on troubleshooting to enhance the performance and user-friendliness of existing web flows and pages. Strong understanding of front-end and full-stack web development, as well as the ability to navigate through intricate codebases is required for the role.

The ideal candidate should hold a senior-level position with hands-on experience as a Web architect or Web performance architect or SRE or equivalent. They should be able to demonstrate their expertise as a technologist, with in-depth knowledge of Web design, Web performance, and Web runtime tools and frameworks.

The candidate will be expected to set the golden standard and technical direction for ServiceNow’s web-based user interfaces.

To be successful in this role you have:

• 15+ years of experience in full-stack web development, client-side and server-side frameworks with emphasis on user experience.
• Strong proficiency in optimizing and tuning web applications for improved performance and scalability.
• Hands-on coding experience with Java and JavaScript.
• Previous experience as a Principal or Distinguished architect at a Fortune 500 company.
• Ability to work in a collaborative manner with strong emphasis on teamwork and good communication skills.
• Bachelor's or Master's degree in computer science or a related field, or equivalent work experience.

JV21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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