Avery Dennison
Jobs: 522
Onsite
Full Time Posted 24 days ago
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Job Type

Full Time

Job Details

Job Description

 

  • Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
  • Provides telephone customer service regarding the company's services and/or products.
  • Identifies customer's needs and determines appropriate action
  • Promotes and sells the company's products or services.
  • Investigate and resolve complaints.
  • Uses a computer system to track questions and answers as well as enter and track the status of orders.
  • Evaluate and resolve customer complaints professionally and tactfully.
  • Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
  • Authorizes credit memos/refunds within policy and according to established procedures.
  • Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
  • Implement account service strategies.
  • Principal liaison with marketing and sales for assigned customers.
  • Implementation of marketing programs for assigned accounts.
  • Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, and sample department coordination.
  • Initiate and implement initiatives that improve customer service and responsiveness.
  • Coordinate with Logistics and Operations on capacity planning and scheduling.
  • Champion customer needs and follow up on customer inquiries.
  • Provide responsive order management support including order entry, or expediting and shipment information to customers.
  • Proactively communicate supply chain issues and provide alternatives.
  • Attend technical training seminars.
  • Back-up team members when workload makes this necessary.
  • Partner with Inside Sales to assist in achieving sales goals

Qualifications
  • Bachelor’s degree preferred.  
  • 2-3 years of Customer Service or related experience is a plus.

 


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Customer Service Officer
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