• Connect with external and internal customers to gain a deep understanding of their workflows and needs and validate our approach to addressing them.  

• Ensure we are solving the most pressing problems of our customers. The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role.  

• Speak to internal stakeholders including engineering, user researchers, and designers about the variety of workflows and end user needs we see across segments and personas.  

• Provide product and workflows recommendations grounded in both customer empathy and customer data.   

• Communicate our user needs to engineering teams and other internal stakeholders to drive alignment internally on product vision.  

• Conduct user and competitive research for their product(s)  

Product Leadership

• Possess an in-depth understanding of our product suite. Speak about our production from a business and technical approach in a way that internal stakeholders and clients can understand.  

• Own the product roadmap and backlog for your product(s). Listen to different internal experts to understand the impact, but in the end decide the features that your team should build.  

• Work directly with Product Leads to help build a strategy and goals for their product(s).  

• Track and reports on key product metrics that are relevant to your domain and expected outcomes.   

• Act as a leader, facilitating communication across internal stakeholders and effectively communicate ‘why’ and gain buy-in from the team and Leadership. Be responsible for clarifying and resolving conflicts around your product vision. 

Technical Leadership

• Work closely with your Engineering counterparts to ensure that the team delivers a product that meets our scalability, reliability, usability, observability, efficiency and performance standards.  

• Be well versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about the product development. 

• Possess the technical acumen needed to understand the technical challenges faced by the team, the root cause of incidents and propose effective solutions for them. 

• Engage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers. 

Product Implementation

• Break down large projects into iterative releases. Create and share product implementation plans with measurable results for each milestone.  

• Anticipate the need to create alignment with cross-functional teams to solve problems together.

• Solid understanding of software development lifecycle and agile  

• Familiarity and comfort with data, including ability to use data to analyze and monitor product health, set goals, back up assumptions, and track success.   

• Excited and curious about highly complex problems, systems, and interactions  

• A team player with proven ability to validate solutions and deliver features from inception to delivery  

• You focus on the details, but focus your strategy on the big picture objectives  

• Excellent communicator and presenter, both written and verbal

• 5+ years of experience in product management building custom software 

• 1+ years of experience inspiring, managing, and coaching Product Owners as direct reports    

• Bachelor's degree in business, Computer Science, Engineering, or Design or comparable work experience.