Position:
Senior Customer Service Officer

Job Description:

What You will Be Doing

• Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management.
• Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
• Responsible for overall Customer management as well as handling RMA (customer returns)
• Order Management
• Sales Order Entry
• Sales order Maintenance
• Shipment Release
• Inventory Management
• Ensure on time delivery.
• Process RMA (Customer returns)
• Shared role with Field Sales / IS - Pre-Order & Order Entry

What We Are Looking For

While it is preferred that the candidate is a degree holder and with working knowledge of the electronics components industry, the following are the "Must-Have" requirements to be successful in the role:

Expertise

• Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management.
• Basic understanding of International Trade practices of Warehouse & Inco. Terms.
• Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
• Experience : Must have min of 2 to 5-years' experience from EMS/ Electronics components distribution.

Skills

• Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented.
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent communication skills, including English & country specific language
• Express ideas with clarity since role require regular exchange of communication.
• Demonstrated analytical and problem-solving skills.
• Skill in prioritizing work & multi-tasking
• Advanced computer proficiency level

Attitude

• Operates from a service-oriented attitude.
• A proven team player
• High energy level with a sense of urgency
• Can do' attitude (self-motivated)
• Detail oriented

What Is In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Insurance
• Bonus
• Incentives
• 5-Day Work Week
• Growth Opportunity
• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. For more job opportunities, please visit https://careers.arrow.com/us/en.

Location:
IN-KA-Bangalore, India

Time Type:
Full time

Job Category:
Business Support