At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

Technical Skills (must have):

• Working knowledge and hands on experience in four or more of the following technology areas: Intune, Autopilot, Patch Management / Vulnerability Remediation, Application Packaging, Windows Update for Business, Automation, Reporting (Power BI).
• Expert level understanding of Windows OS level issues and troubleshooting.
• Expertise on compliance policies related to windows desktop environments.
• Expertise in configuring Microsoft applications & browsers.
• Excellent automation skills - PowerShell, Python are preferred. Other programming languages are a plus.
• Patch management expertise using Windows Update for business/ Auto Patch or any third-party SaaS product like Qualys Patch management.
• Ability to troubleshoot complex technical issues.

Preferred Skills (good to have):

• Strong understanding and experience in Vulnerability remediation using various tools.
• Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required.
• Hands-on experience in Microsoft Teams administration.

Education Qualification and Certifications:

• Bachelor’s degree in computer science or equivalent area of study.
• Industry certifications in relevant areas is a plus.
• ITIL Certification is highly preferred.
• Minimum 8 years’ experience in IT industry in relevant area.

Responsibilities

• Conducts highly complex systems automation/scripting and systems support activities, including system integration and monitoring.
• Maintain existing documentation of systems processes and procedures.
• Work closely with other technology support groups to develop, plan, and implement system enhancements and upgrades and manage escalation requests.
• Provide expertise for numerous core Microsoft systems & enterprise infrastructure technologies.
• Will be the primary SME on selected windows infra-apps technologies and tools related to Desktop Engineering and responsible for mentoring other members of the team and do periodic knowledge share sessions within the group .
• Responsible for documenting issue summary, perform root cause analysis, and implement remediation actions for various major incidents.
• Manage vulnerability remediation, patch management, and software deployment operations.
• Adhere to standard ITIL processes and procedures for incident, change, and problem management.
• Possess the ability to handle ambiguity and drive clarity and action.
• Effectively summarize complex technical and business issues for the appropriate audience (technical & non-technical).
• Analyse metrics, logs, and system alarms to troubleshoot issues and perform preventative maintenance.
• Facilitate major incidents/outage restoration calls to assess application impact, notify the business, and resolve system issues.
• Independently manage tasks and work within multiple projects simultaneously.
• Keep up with emerging technologies and drive process improvement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.