Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Duties and Responsibilities:

• Providing technical support to clients by identifying and resolving hardware or software issues
• Determining the cause of problems and suggesting solutions for problems
• Analyzing data from logs and other sources to identify and resolve problems
• Ability to analyze casino business operational needs / challenges and work with internal team to find the possible solution
• Supervise team members and ensure that deadlines are followed
• Establish strong working relationships with customers, internal support, service and engineering departments to optimize customer service in cross area activities
• Manages timely departmental workflow and productivity as well as enhance experience and knowledge for the staff
• Responds to the needs of the customers over the phone and provides necessary assistance
• Extended support require when designated as the on call representative
• Open to visit to customer location with in Asia will be require
• Might have to make program modifications to correct identified issues within the applications including database

Qualifications

Knowledge, Skills and Abilities:

• Programming Language & Concepts
  • Should have good understanding of C#.
  • Basic understanding of JavaScript.
  • Basic understanding of WCF, WPF, Web API.
  • Basic understanding of MVC, MVP and MVVM architecture pattern.
  • Should be familiar with basic software architecture like Three Tier Architecture.
• Database & Concepts
  • Should have basic understanding of MS SQL.
  • Should be able to write and understand basic SELECT/UPDATE/INSERT/DELETE queries.
  • Should have basic understanding of SQL concepts like joins, indexes, functions, dead lock etc.
• Troubleshooting & Analytical skills
  • Should be able to perform good troubleshooting.
  • Should have right approach to corner and find the root cause of any issue.
• Windows & Networking
  • Should be able to operate on Windows OS.
  • Should have basic understanding of network protocols TCP & UDP.

Experience, Education and Qualification:

• Bachelor’s degree in related field
• Two to Three years of experience
• Gaming industry experience preferred

Requirement:

• Communication Skill
  • Should be able to write, speak and understand in English.
  • Understanding of Philippines/Chinese/Korean will be bonus. 
  • Should have patience and should be able to handle pressure situations. 
  • Should be able to work in a distributed team environment.
• Domain knowledge and LnW product knowledge will give extra advantage
• Mature, Enthusiastic and Diligent
• Presentable

Workplace Health & Safety:

• Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
• Ensure compliance with safe work practices
• Ensure not to put self and others at risk
• Use and maintain equipment properly and ensure that the work area is free of hazards
• Report all incidents, injuries and near misses
• Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
• Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.