Job Description
We are looking for a highly motivated and experienced male or female to join our team as a Field Service Technician. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention and brings in opportunities. Duties and Responsibilities :
- Providing regular customer support, On-site and remotely, for installation, training, troubleshooting & preventive maintenance on a daily basis
- Responsible for providing consultations for product knowledge as well as its solutions value
- Regular internal alignments with local and overseas teams such as SME, Commercial, Development, and other team Build & maintain good relationships and trust within the internal team as well as external customers
- Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages
- Become eyes & ears for the company, feedback insights for any threats and opportunities to related team
- Regular reporting and analysis for support and product improvement
- Provide support for internal print testing & machine checking.
- Support ad-hoc projects
- Occasional travelling to remote locations and overseas when required
Qualifications
- Bachelor degree in Industrial Technology/Mechanical/Electronics/IT or related.
- Welcoming Entry level and experienced Field Service Technical within apparel industries, label printings, heat transfers and automated machineries
- Data analysis capabilities Knowledges on Automation PLC, RFID and IoT devices
- Fluent in English both verbal and written
- Experience with diagnostic tools applications & software
- Strong interpersonal skills with Lean sigma mindset
- Self-Discipline Computer & applications literate
- Work flexible and adapt to changing work environment
Additional Information
Who we are! - Our Story:
Each of us, Every day! Eight Values. One Team!
We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html
At Avery Dennison we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)
