We seek a New College Grad to join us as a Site Reliability Engineer, working in the Product Reliability Engineering function who will

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Debit applications, products, and services – including debit, prepaid and risk lines of business. 

• Perform ongoing/Proactive analysis of various API and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.  

• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments. 

• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.  

• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.  

• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.  

• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among technology teams

• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.    

• Participate in on-call roster to support business including off-hours.   

• Self-motivated, and have excellent interpersonal and communication skills. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications
• 2 or more years of work experience
• Working knowledge of one or more programming languages such as Python, Java,
• Strong understanding of back-end technologies such as J2EE, JDBC, JMS, Spring, Hibernate, JMX and MBeans
• Strong understanding of relational database usage with commercial-grade databases.
• Knowledge in designing and developing software applications.
• Deep understanding of SOA principles and Web Services technologies: REST & SOAP
• Fluent with developing applications using Eclipse or similar IDE
• Strong UNIX/Linux background
• Kubernetes, Docker knowledge is added advantage
• Knowledge of Cloud DevOps, Build & Release Management
• Strong understanding of networking concepts, protocols, and architecture.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,600.00 to 119,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.