The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.

Work you'll do

• Work with clients and subject matter experts to define the user experience and product requirements that are technically feasible within the Medallia product suite for the uncovered business need and solution
• Develop epics, user stories, and acceptance criteria to facilitate the understanding of the functionality to the client and development teams
• Participate in product demos and provide quality assurance testing to ensure the functionality developed satisfies the business need
• Work with the Product Owner to support development of a project plan, product strategy, and roadmap based on the understanding of the business needs and pain points
• Maintain program backlog by engaging with the clients, stakeholders, subject matter experts and business architects
• Prepare standard reports to update clients and internal team leadership on project status
• Communicate and coordinate activities between teams, external and internal clients, and contract stakeholders pertaining to team products and product delivery to end-users

Qualifications

Required:

• Bachelor's degree required
• 2+ years of experience consolidating data, tracking omnichannel interactions, and capturing feedback as it relates to Customer Experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be eligible to obtain and maintain the required level of security clearance for this role
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Qualtrics Certification
• Medallia Certification
• Government Consulting Experience
• Strong organizational and communication skills
• Experience connecting the Medallia platform with third party solutions, such as Salesforce
• Experience and aptitude for managing, working and communication with diverse stakeholders, teams and clients face-to-face

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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