It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a strong orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

We are building a modern Data Platform for AI at ServiceNow. This platform will evolve to address various data needs from AI practitioners, both from teams inside of ServiceNow and from end customers of ServiceNow. We are in the early phase of defining and developing this platform and the vision is to grow into a comprehensive platform that addresses 

• AI development Needs of Servicenow
• Production solutions - to build/tune AI solutions based on customer specific data.
• End customers - to enable customers to effectively build their own AI solutions.

This is a strategic initiative at ServiceNow and it will have a significant impact in accelerating AI solution development on the ServiceNow platform.

We are in the early stages of this journey and are looking for Technical leadership to drive various aspects of the Data Platform. Significant areas of responsibility are listed below. The expectation is to independently pursue these open-ended areas, investigate, propose, design and implement ideal solutions for ServiceNow.

1. Core Data Platform  & Interfaces for data –
   1. Explore Open Table formats (delta-lake, Apache Iceberg, Apache Hudi) & execution engines (spark SQL / trino),  
   2. Expose suitable Data models and APIs for Data.
2. Data Pipelines – Data Extraction improvements. Optimized data pipelines. Orchestration of pipelines.
3. Governance/Security/Auditing – Establish data governance and security policies as per requirements. End to end security, governance, access control, audit etc.
4. Drive large features all the way from design to implementation under guidance from senior team members.
5. Due diligence with respect to functional and test coverage is a given.
6. Data Catalog/Data Discovery & Lineage

To be successful in this role you have:

• Significant exposure to Data engineering.
• BS/MS degrees in Computer Science or Computer Engineering
• Strong experience in Data Engineering & Big Data technologies. Building robust and resilient data pipelines, Data modeling (Dimensional etc.) for Analytic workloads.
• Ability to learn and work with multiple technologies in a fast paced environment, to effectively build large scale end-end Analytics solutions.
• Expertise in SQL, PLSQL, Java, Python, Performance tuning to build effective large scale systems is a must. Versatility in using various programming languages, tools and frameworks with effective judgement and focus on the eventual end-end solution is required.
• Good understanding of Cloud architecture, security, networking, monitoring and deployments
• Hands on experience on any one cloud – AWS, Azure, Google or Oracle is desired. Experience building scalable, highly available and secure distributed multi-tiered systems experience with relational databases
• Good knowledge in Rest API development and usage is desirable.
• Strong communication and interpersonal skills
• Knowledge/experience with data-science techniques is desirable.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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