It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a highly motivated and experienced Senior Staff Software Engineer in Platform Persistence to lead a team dedicated to the meticulous management of data lifecycles within the ServiceNow ecosystem. This pivotal role focuses on ensuring the efficient stewardship of data within our platform.

The Platform Persistence team is at the forefront of some of the most impactful projects, offering visibility to the executive leadership. As part of this team, you will play a crucial role in shaping the future of our platform's data architecture and ensuring that data is stored, retrieved, and managed efficiently.

What you’ll do and need to know:

• Lead and guide the development team in the design and implementation of data platform solutions.
• Writing highly scalable code leveraging best practices on concurrency and memory utilization.
• Shape and execute data management strategies, ensuring scalability, efficiency, and security.
• Collaborate with cross-functional teams to define and implement data-related initiatives.
• Explore and experiment with challenging data problems including but not limited to data loss detection & recovery.
• Champion data best practices and security standards across the organization.
• Monitor and optimize data performance, troubleshooting and implementing improvements as needed.
• Stay current with the latest data storage and management technologies.
• Act as a technical leader, providing mentorship and fostering a culture of innovation and continuous improvement.

To be Successful:

• Proven track record of experience with relational database and ability to handle large amount of data on relational systems.
• Hands-on experience with writing and deploying java services in Kubernetes environments.
• Proficiency with concurrency and parallel programming concepts.
• Proven experience in leading and mentoring engineering teams.
• Working knowledge of JavaScript is beneficial for cross-functional collaboration.
• Excellent problem-solving and communication skills.

• 10+ years of software development experience within a high-traffic, cloud-based environment.
• Good understanding of cloud-based and distributed systems.
• Deep knowledge of databases, data modeling, and data storage technologies.
• Proficiency in Java programming and strong expertise in data structures and algorithms.

Nice to have:

• Familiarity with ServiceNow platform is a plus.
• Passionate database technologies
• Experience with Unix shell. 
• Experience working in a DevOps environment.
• Experience working in a customer focused environment.

WJ24

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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