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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Responsibilities:
  • Serve as the first point of contact for technical issues, providing strategic solutions and leading problem-solving efforts directly on-site at customer locations. May be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need
  • Support post-sales activities, resolving complex software issues, and ensuring smooth product installation, configuration, and optimization
  • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues
  • Work closely with cross-functional teams to deliver consistent and valuable customer experiences.
  • Conduct architecture reviews and provide recommendations to optimize customer environments, ensuring robust and scalable solutions
  • Build and present customized solutions and live product demonstrations to showcase how Tableau(or Salesforce) can accelerate business strategies
  • Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations
  • Deliver 1:1 or 1:Many customer sessions(e.g. Expert Coaching, Ask-an-Expert) based on the Tableau(or Salesforce) product knowledge
  • Participate in enabling the customer success team or the sales team on technical, product-specific topics internally.

• Qualifications:
• Required:
  • 10+ years of experience in technical customer-facing roles, such as TAM(Technical Account Manager), CSM(Customer Success Manager), Technical Support Engineer and etc.
  • Solid knowledge of relational databases, networking, cloud infrastructure, enterprise BI and web technologies
  • Proficiency in business intelligence tools like Tableau and/or building analytics data pipelines
  • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
  • Fluent in written and verbal communication in both English and Korean
• Preferred:
  • 5+ years of on-site support experience with customers, effectively resolving technical issues while working independently
  • Salesforce and/or Tableau certifications
  • Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Qlik, MicroStrategy, ...)
  • Familiarity with Python/R, web development, and AI/statistical analysis
  • Experience working with Enterprise-level customers

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