Position Overview:

Do you have a passion for understanding customer needs and using cutting edge technology to quickly deliver value? Are you a problem-solver? Do you love learning technology? Do you thrive in a fast-paced and constantly evolving environment? 

Our Impact:

We are a fast-paced team that manages the contract lifecycle technology in Freddie Mac Single-Family.

Your Impact:

• Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective

• Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners

• Troubleshoot product questions and technical challenges

• Demo solution options, existing functionality, and new functionality in various business settings

• Understand and proactively utilize agile practices

• Use applications including Jira, Teams, Confluence, Excel, Word, PowerPoint, Visio, ServiceNow, Icertis, Salesforce

• Quickly responds and provides support to stakeholders for production issues and questions

• Completes administrative updates and changes in production

• Supports production releases by completing necessary steps part of the implementation plan and completes validations

• Supports user acceptance testing (UAT), development, and deployment support (including conducting manual testing, providing functional configuration, and attending after hours deployments)

• Ability to create concise material explaining complex topics to senior leadership and stakeholders

• Responsible for acting as the primary interface between technology infrastructure and specific business functional areas

• Identify business unit requirements, create project, and process specifications, coordinate with application, product, and project teams to ensure that projects are on schedule and within budget

• Qualified candidate will possess strong analytical skills and the ability to handle multiple assignments simultaneously

• Build and grow relationships with internal business partners and offer creative and innovative solutions to a variety of requests and issues.

• Experience with access, SOX compliance requirements, audit, and deal flow processes are a plus, along with contracting processes and overall experience with Freddie Mac business also a plus

Qualifications:

• Bachelor's Degree or equivalent work experience

• 3-5+ years of work experience

• 3+ years of related experience in change management and/or business operations. 

• Knowledge and experience in the primary or secondary lending markets

• In depth understanding of Freddie Mac system functionality highly desirable

• Agile product delivery experience, including requirements gathering, writing user stories, and using Jira technology

• Intermediate to advanced SQL experience

• In depth understanding of Microsoft Excel – Formatting, formulas, and macros

• A technical background (computer science degree/ certifications/ technical work experience) is highly desirable

• Understanding of end-to-end software development lifecycle (SDLC)

• Exceptional communication and interpersonal skills

• Strong organizational skills and attention to detail

Keys to Success in this Role:

• Ability to work outside of usual 9-5 hours (in addition to the normal hours).

• Average expected after hours work include: (Application Deployment: 4x per year (4 hrs. each), Template updates: ~2x per week (1 hr. each), and Support for infrastructure changes: 4x per year (2 hrs. each)

• Exceptional interpersonal, technical, and organizational skills

• Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines

• Excellent verbal and written communication skills, technical awareness, and leadership abilities

• Passion for driving value to customers

• Intellectual agility and interpersonal flexibility

• Proven problem solving, analytical skills

• Ability to develop strong partnerships and working relationships

• Must be a team player and able to work collaboratively with and through others

• Demonstrated ability to interact with both business and technical personnel to solve business challenges

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $75,000 - $113,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.