It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is looking for a government affairs professional to join a global team for a position as Senior Manager, Global Government Affairs and Public Policy. Reporting to the Vice President, Head of Global Government Affairs and Public Policy, this individual will represent ServiceNow’s interests before the United States Congress and the Administration.

This position is based in ServiceNow’s Capitol Hill office in Washington, D.C.

Responsibilities will include: 

• Representing ServiceNow on Capitol Hill before the U.S. Senate, the House of Representatives, their staff, and subject matter experts within Congress. Building excellent relationships with key leaders, elected officials, and policymakers at all levels of government.
• Communicating regularly with internal business line owners, sales and product teams to ensure awareness of potential risks and benefits of various policy, legislative, and regulatory initiatives.
• Working closely with teammates, consultants, public, and private sector teams to execute an ambitious federal engagement program.
• Monitoring and providing timely and insightful reports and analyses on developments and trends specific to the ServiceNow’s public policy priorities and issues which may impact the company’s bottom line. Such priorities could include a wide range of corporate issues including AI, tax, trade, cyber and data security, cloud, privacy, intellectual property, encryption, future of work, workforce development, and procurement.
• Leading discussions with industry coalitions and working groups and collaborating with subject matter experts across a variety of stakeholders, issues, and disciplines.
• Establishing and maintaining a sophisticated network of political and policy contacts in the tech policy arena, specifically with key Administration officials and Capitol Hill lawmakers and staff, government agencies, trade associations, and third-party groups/community groups who share ServiceNow’s vision of making AI work better for people.
• Gaining a deep knowledge of ServiceNow’s business, including value delivered to federal, state, and local government customers. 
• Collaborating with US public and private sector teams spanning a variety of disciplines.
• Registering as a lobbyist under the Lobbying Disclosure Act (LDA).

• +12 years of overall work experience
• A minimum of 5 years of combined experience in the legislative arena as a government affairs professional handling an on-Committee legislative portfolio in a Senate or Congressional office, or a comparable combination of Congressional and non-Congressional experience, such as working for a company or a trade association or serving as a senior public servant in a relevant government agency.
• Familiarity with Congressional legislative cycles, processes, operations, best practices, strategies, workflows, and stakeholder correspondence.
• Existing relationships or the ability to build a network at all levels of government and business.
• Extensive leadership, political and organizational skills, and the proven ability to successfully execute policy, political, and business objectives in the public policy arena.
• Strong writing and presentation skills including preparing briefing documents, analyses, policy and legislative recommendations, correspondence, requests for information, and other legislative documents.
• Strong interpersonal skills, including experience speaking at conferences, and attending and staffing official engagements, events, meetings, and/or travel.
• Keen organizational, communication, and management skills, experience managing projects that involve numerous stakeholders, dynamics, and communications flows.
• Intellectual curiosity, eagerness to learn, and a willingness to “dream big.
• Enthusiasm, interest, and/or background in technology issues, tax, trade, cybersecurity, and/or AI regulatory policy, as well as government efficiency and modernization, including around citizen services, auditability, and procurement.
• Deep integrity and excellent values that immediately generates respect and trust, internally and externally.
• Ability to present ServiceNow priorities to government officials and explain sophisticated regulatory and policy matters to senior executives across business units.
• Executive presence, coupled with strong communication, teamwork, and advocacy skills.
• Self-starter with a team-player mentality. Capable of handling multiple issues simultaneously.
• Ability to formulate and implement innovative policy solutions to advance ServiceNow’s business and purpose.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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