At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Position Summary:

The Quality Expert role offers an exciting opportunity to uphold and enhance quality, food safety, safety, and process adherence throughout the Nespresso organization. As the Quality Expert, you will play a vital role in ensuring regulatory compliance in our Boutiques and Warehouses, guaranteeing the highest standards for our esteemed beverage appliances.

We are actively seeking a candidate with a strong background in food quality and small electrical devices. Proficiency in ISO standards, including ISO9001, ISO22000, and HACCP, will be highly valued. Your exceptional project management skills and ability to effectively engage stakeholders will be instrumental in representing Nespresso and driving quality initiatives forward.

As a leader in this role, you will spearhead and support projects aimed at implementing and refining quality-related processes and guidelines. This presents a unique opportunity to shape the future of quality at Nespresso, making a lasting impact on our valued customers and dedicated employees.

Join us as the Quality Expert and be part of a dynamic team dedicated to excellence in quality and continuous improvement. Together, we will elevate Nespresso's commitment to delivering exceptional products and experiences.

Key Responsibiltiites:

Certifications:                                                                                                                                                                 

• Lead company-wide ISO Certification related to Quality, Safety & Health and Environmetnal, and support other external audits and inspection (health, safety and environment)
• Manage Nespresso USA Document Management System and ensure all documents are listed and followed by all departments
• Coordinate the implementation of company-wide quality assurance processes. Ensure all departments adhere to Nespresso HQ Guidelines, assist departments to write quality related processes, procedures and training documents.
• Create and implement QSHE guidelines for the processes where its missing or incomplete/outdated. Review and update current guidelilnes. 

Compliance:                                                                                                                                                        

• Complete yearly audits in Boutiques, Warehouses, Food Suppliers, Co-packers, Recycling Centers, After Sales Centers and POS, evaluate audit findings and ensure actions are implemented and closed within reasanable and agreed timeframe including frequent trend analysis.
• Create and provide quality, food safety and safety training to boutiques, warehouses, point of sales, offices, recycling center, after sales center, events and other applicable stakeholders including  all Boutique/Site Managers, Q-SHE coaches, and TL.
• Organize yearly Q-SHE Workshop to promote Quality , Food Safety and Safety awareness and strategy alignment.
• Lead market yearly traceability exercise and participate in HQ yearly traceability
• Manage (improve and monitor) Products on Holdand claims process. 
• Ensure all local developments comply with HQ standards and local legislation. Ensure all imported products comply with regulatory and FSMA rules (FSVP, FDA, prop 65, EPA, etc). Manage upcoming and new legislation analysis on food, machines and accessories, and yearly boutique water and ice analysis, along with validations of processes.                                                                                         
• Ensures safety programs and implementation are carried out in  compliance with health and safety regulations and enforce employee's health and safety at work.
• Lead BCP program yearly review and implement improvements. 

Food Safety:                                                                                                                                                          

• Provide Food Safety technical expertise to boutiques, offices, events and other stakeholders. 
• Review, improve and address gap on food defense program yearly.
• Train employees and newcomers on food safety, allergens and increase food safety awareness through initiatives. 
• Ensure quality assurance policies and procuedures are adhered to per food and safety guidelines and applicable laws.                                                                                                                                                                   
• Perform Go See Think Do for any food safety incidents.

Projects/Administrative:                                                                                                                                     

• Lead projects to assure quality awareness throughout the organization 
• Prepare Report MRQ (Management Review of Quality) yearly to communicate outcomes of quality and technical activities
• Act as NCE Champion from TQM area, facilitate monthly operational review (OMP) and operational master plan (OMP), and ensure alignment with NCE initiatives.
• Provide timely updates and records on accomplishment of projects. Prepare reports to communicate outcome of quality and provide timely updates on accomplishment of projects

Experience & Education Requirements: 

• Bachelors Degree in Food Technology/Science/Engineering required                                                                                                          
• 3+ years experience working in the field of Safety, Quality or Environment, required.
• ISO 9001, 14001, 45001 and 22000,  HACCP and audit experience desired
• Project Management and organizational skills
• Excellent communication skills, verbal and written
• Knowledge of Quality Management System
• Customer service orientation
• Ability to assess and write Quality related processes 
• Ability to train people
• Data collection, management and analysis
• Willingness to travel within US                                                                                                                                                                                                   
• Knowledge of local, state and federal environmental regulations a plus. 
• Knowledge/use of Windows software (Word, Excel, PowerPoint), required.                              
• Ability to maintain a high level of confidentiality.                                                                        
• Ability to work independently with minimal supervision.                                                             
• Team Player, ability to build and maintain relationships with both internal and external customers.                                                                                            
• Travel required, 30%

The approximate pay range for this position is $110,000.00  to $120,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

Requisition ID: 326837 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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