The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader - and that we deliver on our issues and help create value for our clients.

Human Capital As-A-Service
Today's disruptive environment calls for a different mindset and a new approach to drive organizational performance and enhance human capital development now and in the future. Deloitte Human Capital as a Service brings that insight, through broad and deep capabilities to help our clients optimize people, process, and technology to thrive in an unpredictable world.

Recruiting for this role ends on March 31,2025

The Work You'll Do

In the SimplrOps Customer Success & Support role, you will be a critical part of helping clients drive value for their HCM application operations and HR technology implementation efforts. Specifically, you will support Deloitte's clients utilizing the SimplrOps asset/platform.

Responsibilities include, but are not limited to:

Client Delivery:

• Responsible for using the SimplrOps user support portal & ticketing system to track and address basic incoming client needs to provide ongoing, on-demand support for clients using SimplrOps (including license management, setup/configuration, ongoing maintenance, customization requests, and reporting)
• Liaise with SimplrOps subject matter experts to address more complex or detailed functional and technical issues that clients experience
• Effectively prioritize, estimate, and communicate task timelines to internal team and client stakeholders

Required Qualifications:

• Bachelor's Degree
• 4+ year of experience in a client delivery, consulting, and/or customer success role
• 1+ years of experience supporting IT service management solutions
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/ sectors you serve

Preferred Qualifications:

• Enthusiasm for cloud technology solutions
• Demonstrated passion for customer satisfaction
• Experience with application operate/management tools
• Excellent oral and written communication skills, including presentation skills (MS PowerPoint, MS Word)
• Strong ability to manage ambiguity while applying critical thinking skills

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, Sacramento, Salt Lake City, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe, Tulsa, Washington DC

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,875 to $163,125.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

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