It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Company: Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

What you get to do in this role: As the Principal Architect – Cloud you will have the opportunity to:

• Develop Event driven Architecture based solutions to some of the challenging but also exciting business problems.
• Architect solutions using in-house as well as 3rd party Microservices and solution preferably on Azure cloud
• Get to work on our cutting edge solutions before they are released
• Partner with internal and external industry experts
• Work with industry leading architects and technologies
• Be a part of the team that’s leading the digital transformation of the fastest growing SaaS provider.
• Exposure to Kubernetes , docker , CI/CD ,ServiceNow platform and AI/ML

Strategic Thought Leadership

• Partner in developing a transformative approach to design architecture and build customer and employee experiences of the future
• Lead the alignment of Digital Technology strategy with the strategic priorities of the company
• Engage and provide architecture thought leadership across Chief Digital and Information Officer and CDIO’s leaders
• Analyze gaps in technology architecture and translate them into opportunities, with a roadmap to attain strategic outcomes
• Evaluate and define vendor strategy that supports Architecture tenets
• Partner with senior business stakeholders to understand business outcomes and lead capability maturity led technology investment decisions
• Lead and drive roadmaps towards a future/target state reference architecture

Transformation Leadership

• Oversee and lead a team of high performing architects, Cloud engineers, architects and influence a community of Architects across the company
• Lead solving complex design challenges and resolve technological disagreements with informed architecture pattens
• Lead the design of Enterprise architecture policies and guidelines to manage and guide DT and stakeholders
• Lead and partner with Early Technologies teams to foster innovative thinking and drive PoCs to experiment disruptive technologies
• Lead architectural decisions cross-functionally on strategic initiatives while building strong relationships across multiple stakeholder groups, serving as an ambassador for DT teams in the company

Adaptable governance

• Lead adaptable and scalable governance to ensure teams conform to Guiding Principles
• Build community of architects across Technology teams in the company
• Balance governance with agility to drive faster time to market.
• Identify Enterprise level Optimization effort and counsel on such efforts for the organization.
• Connect the dots to understand, proactively surface, and unblock architecture dependencies.

To be successful in this role, we need someone who has:

• 15+ years of Industry experience with 5+ years leading Cloud Architecture team and 7+ yeas in varying Architect rolesTelangana
• Expert level practical knowledge of microservices solutions including event driven model
• Hands on experience with Azure cloud solutions is a plus
• BS in computer science, engineering, or relevant field
• ServiceNow Certified Master Architect and/or Certified Technical Architect
• Experience in leading Architecture strategy to align company priorities with technology outcomes, define target state architectures with roadmaps
• Strong and deep technical expertise across applications, data, infrastructure, and integrations as well as strong domain knowledge on what is “best in class” digital experience for Enterprise products
• Strong understanding of ServiceNow Platform is a must
• Strong interpersonal skills and executive presence to single handedly drive presentations with VPs and above
• Excellent presentation, negotiation and persuasion skills, and experience interacting with both business and technology teams, at all levels
• Lead global team of high performing Enterprise Architects and influence community of Architects in the company
• Understand the significant industry shifts taking place in the current landscape, and be able to design forward-thinking, innovative and impactful solutions.
• Inquisitive mind, endless curiosity and passion for learning about technologies, industries and new approaches to doing things
• Experience working in Agile “ways of working” in high growth environment
• Highly self-motivated, results driven, team oriented, and ability to work cross-functionally
• TOGAF or related Certification preferred

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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