Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Essential Duties and Responsibilities:

• Act as third level technical support for all inbound calls providing 24*7 Infrastructure/Application Status surveillance utilizing monitoring, reporting & ticketing software. 
• Update tickets as required by standard procedures, review, assess and complete customer service requests for technical support and escalate to Supervisor if needed.
• Active and regular maintenance of AS400/iSeries servers without assistance
• Drive and execute all AS400/iSeries server administrative tasks without assistance
• Troubleshoot all issues related to AS400/iSeries server administrative tasks without assistance
• Drive proactive tasks for AS400/ iSeries servers without assistance
• Document and develop next level AS400/iSeries administrators within team
• Provide timely response to and follow up with customers for all alerts & tickets via email or phone.
• Ensure timely resolution to trouble tickets, review and general clean up of Ticket queue.
• Properly document customer interactions while routing and redirecting problems to correct resources
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Qualification Requirements:

Required Experience:

• Experience in Data Center, ITOC, NOC or MSP industry experience preferred but not required

Preferred Experience:

• Must be flexible schedule to accommodate a 24/7/365 industry; weekends, holidays and odd hours
• Familiarity with using ticketing and IT monitoring tools, Microsoft Excel, Visio.
• At least 4-6 years experience, preferably more, administering IBM i running on Power Systems servers
• At least one major system hardware upgrade (for example POWER7 to POWER8, POWER9, POWER10)
• At least one major operating system upgrade (for example, IBM i 6.1  or 7.1 to 7.2,7.3,7.5)
• At least one full system restore (as if from a site-down crash)
• Some experience in managing partitioned systems
• Strong experience in using journaling, especially remote journaling
• Understands the differences between independent ASPs, SYSBAS, and traditional ASPs
• Understands the functional differences between logical replication and clustering
• Keeps up with Technology Refreshes and has an awareness with new features and functions
• Some experience managing IBM i with SAN-attached storage
• Working knowledge of the HMC
• Strong familiarity with the latest Memo to Users and v7.2 TR 2
• Experience with Virtualized I/O (i hosting i, VIOS)
• Must be capable to executing all AS400 administrative tasks without assistance
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
• The Data Center/ITOC/NOC is a fast-paced environment, critical thinking is essential. Ideas need to be extrapolated from one situation to another.
• Familiar with Windows, SQL and VMware and network equipment like routers, switches, firewalls etc.
• Working knowledge of help desk software, databases and remote access methodologies

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skill
• Ability to manage and trouble-shoot issues requiring problem resolution
• Ability to work with others to accomplish business objectives
• Must be highly organized self-starter
• Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.
• Assigned duties should be performed in a timely and accurate manner

Mandatory Technical Skills

• Monitoring iSeries Server, Storage, Database
• Configuring Backups & Restoration
• PTF Installation and Upgrade
• Performance Analysis
• System Management
• Objects and User Profiles Audit
• Server Security understanding
• Operating HCM
• System Resources (OUTQs, iSeries devices) Maintenance
• Review Journal Receivers & Management
• Audit Software Licenses to alert before the license expires
• Monitor the Status of essential Jobs on iSeries
• Monitor Critical System Messages
• Review System Settings
• Purge Old Spool Files
• IFS Growth Monitor and Objects Audit
• Monitor Physical Files Objects/Damaged Files
• Review System Audit Levels
• Performance Analysis & Capacity Planning
• iSeries User Profile Maintenance
• High Availability (HA) support /troubleshooting

Education:

• Bachelor’s degree in Computers or Computer Applications or Information Technology  (B.Sc., CS, CA, CT, IT)
• Associate’s degree or Technical school is highly recommended with a strong knowledge of computer functionality

Physical Requirements:

• This position requires morning, evening and graveyard shifts on rotation from office.

Working Conditions:

• The work conditions are representative and typical of similar jobs in comparable organizations

naling, HMC management etc.

• Should possess the knowledge and ability to do fail-over testing from Production to DR system in a HA software replication environment.
• Advanced knowledge of setting up, managing, and administering HA replication software such as MIMIX, iTera, Power HA, Maxava etc.
• Sound experience in Backup/Recovery using BRMS, VTL
• Average CL scripting skills is a requirement.
• Should be an expert with hands-on knowledge and experience on various IBM Power System models.
• Ability to independently plan and lead an AS/400 migration and implementation project team is critical.
• Public cloud (especially Azure/AWS/GCP/IBM) knowledge would be an added advantage.
• Knowledge of AS/400 Migration and implementation from On-premises to Skytap on Azure or any other public/hybrid cloud would be a key differentiator.
• The Data Center/ITOC/NOC is a fast-paced environment, critical thinking is essential. Ideas need to be extrapolated from one situation to another.
• Familiar with Windows, SQL and VMware and network equipment like routers, switches, firewalls etc.
• Working knowledge of help desk software, databases and remote access methodologies
• Good understanding of ITIL modules like Incident, Asset, Problem and Change Management.

Qualifications

Preferred Skill:

• Sound hands on experience in working on AS/400 environments as a System Administrator with experience in LPAR administrator, System Capacity & Performance tuning, OS & other third-party Software installation, upgrade, and maintenance.
• Experience working in international business environments with complex AS/400 environments either on-site or in the cloud
• Experience in architecting Hardware system & OS upgrades is key. Good knowledge on IBM iSeries OS upgrade to V7R4 & V7R5
• Hands on experience in Monitoring Tools;   HA: PowerHA and BRMS software.
• Familiarity with third party monitoring software will be an added advantage.
• Knowledge of performing ‘Performance Tuning’ of the AS/400 environment.
• Experience in installation, configuration and maintenance of AS/400 hardware, software, networked related devices and AS/400 client-access software, jour