By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Team in Hungary supports not only Hungary but also cluster and global level requests, where each member of team has direct influence on client experience as well as Citi’s branding. In a day-to-day business, team solves complex queries/requests of clients, which are great assets for self-development of each member of the team.

What you will do

Communicate local and global clients via various channels. Collaborate with internal stakeholders to smoothen the process for the benefit of clients as well as strengthen it to lower the risk faced.

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrate high level of diligence, motivation and organizational skills.
• Focus on timely and accurate delivery of all account opening functions
• Daily management of in-process and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios and maintenance requirements.
• Ensure consistent delivery of high-quality service to customers and internal partners through meeting or exceeding customer expectations guided by service level agreements and efficiency/accuracy standards.
• Establish and maintains close working relationship with clients and within the team to facilitate an open and direct communication of issues, needs, queries, etc.

What we will need from you

• 2-5 years of experience in documentation review, account maintenance and related cash products preferred.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations.
• Proficient knowledge of English and Bulgarian languages (written and spoken).

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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