The Business Risk & Control Officer for Cash Services Operations is part of the broader Risk & Control function within the COO organization. The Risk & Control function is responsible for driving the Risk and Control framework and Governance across the various Operations business areas.

This R&C position covers North America (NAM) and Latin America (LATAM) for Cash Services Operations, which is responsible for critical cash functions such as Global Payroll Services and Supplier Strategy teams.

This role will work in close partnership with other Payroll/Supplier Strategy Operations and Risk Management areas to assess the risk profile of payroll and supplier strategy processes and develop a robust risk framework that proactively identifies and mitigates emerging risks.

The individual must have an in-depth understanding of Operational Risk management and a good understanding of the financial industry. The role requires thorough understanding of the strategic direction of the function, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.

Excellent communication skills are a must in order to articulate internally issues, action plans, etc., to senior management in Operations.

Responsibilities:
• Responsible for working with business/functional leaders in Payroll and Supplier Strategy to ensure compliance with applicable NAM and LATAM regulatory & policy requirements.
• Work closely with Payroll and Supplier Strategy Operations teams, as well as Operational Risk Management (ORM), Compliance, Internal Audit, Legal, Operations and other cross functional partners to assess and strengthen the control environment.
• Execute governance model, embedding practices which mitigate risk.
Establish the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess risks for the Payroll/Supplier Strategy Cash Services functions and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Prepare accurate and appropriate reporting of operational risks to senior management and the Board of Directors.
Identify emerging operational risks in the context of the current economic, regulatory and business environment and assure that measures are being taken to mitigate these risks.
• Analyze operational risk data and indicators to identify areas of excessive risk, escalate situations that pose excessive risk(s), and engage with relevant functions to mitigate those risks.
• Identify root causes of major internal losses and ensures actions are taken to reduce the risk of loss from similar causes.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.
• Escalate, manage and report control issues with transparency.

• Coordinate and maintain team structural documentation such as team meeting decks and agendas, headcount tracking, roles and responsibilities, goals and priorities.

Qualifications:
• 5-8+ years experience in Risk & Controls, preferably in financial services; Experience in Risk, Internal Audit, Third Party Management, Payroll or Supplier Strategy/Services are also preferred.
• Multi-tasking
Ability to work effectively in a cross-functional organization. Ability to balance strategic priorities with tactical actions. Proven track record and accountability in making quick decision that have an immediate impact on business financials.
• Demonstrated understanding of business procedures, financial services, control and regulatory industry knowledge.
• Excellent communication skills
• Effective organizational influencing skills required.
• Excellent problem-solving skills, ability to see the big pictures with high attention to critical details.
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:
Bachelor’s/University degree or equivalent experience, potentially Masters degree.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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