Function Overview

The Identity and access Management operations is a global organization within CISO with 1200+ employees located across the globe. IAM Ops manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM Ops works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.

Job Purpose: Within IAM Ops, this position will work in a team environment and fill the role of IAM Infrastructure Analyst 1 - C09

Job Background/context:

Responsible for fulfilling Identity access management related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and be a subject matter expert and work closely with other groups within the business and throughout Citi.

Key Responsibilities:

• Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
• Analyzing and finding the key areas for process improvement and creating an action plan for the implementation of the same.
• Assist higher management in maintaining operational service levels in line with the global IAM OPS standards.
• Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner
• Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance
• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level.
• Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM OPS Service Catalog requirements for simple thru complex, multi-tiered applications.
• Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned
• Demonstrates basic understanding of Lean processes.

• Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.
• Identifies potential compliance issues and raise to management attention
• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Ability to manage multiple efforts and adjust priorities with evolving work efforts.
• Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines

Development Value:

• Training, both on the job training and presented training courses.
• Exposure to clients and other departments within Citi.
• This is a great opportunity for a candidate looking to work in a control’s environment.
• The role will provide a high level of exposure to internal clients and enable the candidate to develop their client service skills. This is a necessary requirement for anyone hoping to progress into a more senior role within IAM OPS.
• The position will also help the candidate to enhance their knowledge of the clients supported within IAM OPS and their overall knowledge of the industry.
• Hone the skills to work in a demanding, time sensitive and complex process
• Experience in Identity & Access management, Information Security, Risk and Control domain would be an added advantage
• Experience in handling team escalation’s
• Experience in handling Internal/External clients. Ability to deal demanding client expectations.
• Must be able to use experience to identify possible issues before they arise and to be pro-active in resolving such issues.
• Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.
• Ability to work independently within a team environment.
• Hands on experience in using Microsoft Office Tools

Knowledge/Experience:

• Minimum Bachelor's degree.
• Should possess relevant CyberArk experience. Having CyberArk certification such is Sentry/Guardian/Defender would be an added advantage.
• Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
• Should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them
• An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
• Flexibility and adaptability to a fast-paced working environment
• Should be flexible with work shifts and be ready to work in different shifts with short notice. This role also have weekend shift
• Ability to review & authorize process improvement ideas from the team and facilitate implementation.
• Possess Good Presentation Skills
• Periodic review of Process and Control documents and its maintenance

Additional Job Description

Skills & Competencies:

• Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
• Should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them
• An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
• Flexibility and adaptability to a fast-paced working environment
• Should be flexible with work shifts and be ready to work in different shifts with short notice
• Ability to review & authorize process improvement ideas from the team and facilitate implementation.
• Possess Good Presentation Skills
• Periodic review of Process and Control documents and its maintenance

Skills & Competencies:

• Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
• Should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them
• An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
• Flexibility and adaptability to a fast-paced working environment
• Should be flexible with work shifts and be ready to work in different shifts with short notice
• Ability to review & authorize process improvement ideas from the team and facilitate implementation.
• Possess Good Presentation Skills
• Periodic review of Process and Control documents and its maintenance

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