Job Details
The Digital Client Support Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Attend a variety of customer support activities related to Citi's main cash management system called CitiDirect
- Conduct individual trainings and webinars on how to use CitiDirect
Requirements:
- 2+ years of relevant experience
- Advanced Russian and fluent English language knowledge
- Customer service experience preferred
- Analytical skills including investigative mindset, problem-solving and a keen eye to detail
- Excellent communication skills
- MS Office literacy (word, excel etc.) and basic technical savviness
- Command of Hungarian language will be an advantage
- Ability to work under limited supervision within a team environment
By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
- Cafeteria Program
- Home Office Allowance (for colleagues working in hybrid work models)
- Paid Parental Leave Program (maternity and paternity leave)
- Private Medical Care Program and onsite medical rooms at our offices
- Pension Plan Contribution to voluntary pension fund
- Group Life Insurance
- Employee Assistance Program
- Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
- Flexible work arrangements to support you in managing work - life balance
- Career progression opportunities across geographies and business lines
- Socially active employee communities with diverse networking opportunities
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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