Lead a team shaping the future of global payments reliability

About The Role

We're looking for an inspiring hands on engineering leader to drive our Middleware Reliability Engineering team at Visa. You'll guide a diverse group of talented engineers ensuring billions of transactions flow seamlessly across the world's largest payment network. This role balances technical leadership with people management, focusing on building both reliable systems and high-performing teams.

What You'll Do

• Lead & Develop Teams: Mentor and grow a team of Product Reliability Engineers, fostering an environment of continuous learning and innovation
• Drive Technical Excellence: Guide architectural decisions and reliability standards across Visa's middleware platforms
• Champion Automation: Spearhead initiatives to automate operations, reduce toil, and improve system resilience
• Manage Incidents: Lead major incident response strategies and drive systematic improvements
• Build Partnerships: Collaborate with global engineering teams to align reliability practices and standards

Why You'll Love It

• Strategic Impact: Shape the reliability roadmap for systems processing billions in global transactions
• Leadership Growth: Access to leadership development programs and executive mentorship
• Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling
• Inclusive Culture: Lead a diverse team that values different perspectives and approaches

Your Experience & Skills

We value leadership potential and proven ability to grow teams. If you meet most but not all criteria, we still encourage you to apply.

Leadership Experience

• 5+ years of engineering/operations experience with 2+ years in technical leadership
• Track record of building and developing high-performing engineering teams
• Experience managing incident response and on-call rotations
• Proven ability to influence cross-functional stakeholders
• Success in driving technical initiatives across multiple teams

Technical Background

• Strong foundation in middleware technologies (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
• Understanding of modern infrastructure (Containers, Kubernetes, Cloud Platforms)
• Experience with observability tools and practices (Prometheus, Grafana, Splunk)
• Knowledge of automation and CI/CD practices

Areas You'll Lead & Grow

• Organizational Design: Build and scale reliable engineering practices across teams
• Cloud & System Architecture: Guide architectural decisions for next-gen payment systems
• AI/ML Operations: Develop strategies for integrating ML operations into reliability practices
• Automation & Intelligence: Drive adoption of smart automation and self-healing systems
• Reliability Culture: Foster a culture of systematic improvement and learning from incidents

What Makes You an Effective Leader

• You build inclusive teams where diverse perspectives thrive
• You balance tactical execution with strategic thinking
• You're passionate about developing engineers' careers
• You communicate complex technical concepts clearly to various audiences
• You make data-driven decisions while considering human factors

Your Impact

As a Manager of Middleware Reliability Engineering, you'll:

• Shape the future of payment systems reliability at global scale
• Build and develop the next generation of reliability engineers
• Drive innovation in automated operations and observability
• Influence technical strategy across Visa's middleware platforms
• Create an environment where engineers thrive and grow

Leadership Approach

We're looking for someone who:

• Leads by example and inspires technical excellence
• Takes a coaching approach to team development
• Promotes psychological safety and innovative thinking
• Values sustainable pace and engineer well-being
• Builds strong relationships across organizational boundaries

Visa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:-

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 12+ years of relevant work experience.

Preferred Qualifications:-

Leadership Experience

• 5+ years of engineering/operations experience with 2+ years in technical leadership
• Track record of building and developing high-performing engineering teams
• Experience managing incident response and on-call rotations
• Proven ability to influence cross-functional stakeholders
• Success in driving technical initiatives across multiple teams

Technical Background

• Strong foundation in middleware technologies (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
• Understanding of modern infrastructure (Containers, Kubernetes, Cloud Platforms)
• Experience with observability tools and practices (Prometheus, Grafana, Splunk)
• Knowledge of automation and CI/CD practices

What Makes You an Effective Leader

• You build inclusive teams where diverse perspectives thrive
• You balance tactical execution with strategic thinking
• You're passionate about developing engineers' careers
• You communicate complex technical concepts clearly to various audiences
• You make data-driven decisions while considering human factors

Education:-

• Bachelor's or Master's in Computer Science or related field, or equivalent experience
• Leadership training or management education is a plus

Leadership Approach:

We're looking for someone who:

• Leads by example and inspires technical excellence
• Takes a coaching approach to team development
• Promotes psychological safety and innovative thinking
• Values sustainable pace and engineer well-being
• Builds strong relationships across organizational boundaries

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.