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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Sr. or Lead Network Engineer

Office hybrid in McLean, VA

Salesforce is looking for a Network Engineer to join the Global Network Operations team. This team is responsible for 24x7 follow-the-sun support of the Salesforce environment. As a member of the  team, you will be responsible for incident management on all aspects of the production network, to include performing break/fix and proactive maintenance to resolve outages and minimize possibility of future impact. This includes hardware/software lifecycle management, network hygiene/standardisation, run-list automation, and network monitoring improvements to proactively diagnose potential issues. You will tier 3 support for network-related customer issues, and ensure that detailed root cause analysis is completed on all customer-impacting issues. 

Responsibilities 

• Ensure all network issues are resolved in a timely manner, with minimal impact to customers. 

• Perform high-level diagnosing and analysis to resolve the root cause of network outages and implement workarounds and/or permanent solutions. 

• Isolate hardware and software problems on network devices and work with vendors to resolve issues. 

• Perform break/fix services, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc. 

•  Perform proactive network maintenance, such as code upgrades, hardware refreshes, config updates, peering/transit turnups, and cleanup/decoms. 

• Work closely with engineering teams to identify ways in which we can proactively improve the stability of the network and decrease potential for future outages to occur. 

• Provide third line customer support and technical expertise for network-related issues. 

• Drive service ownership for the Network Cloud; assist in efforts to streamline problem and change management processes, improve alerting and incident handling, and increase automation. 

Required Skills 

• High level of proficiency and experience with TCP/IP networking, architecture and core technologies, such as MPLS, BGP, OSPF, DNS, HTTP, etc. 

• Proficiency with Cisco and Juniper router and switch hardware installation and diagnosing. 

• Experience deploying and managing large scale distributed network environments. 

•  Knowledge of firewalls and access-list configuration and diagnosing. 

• Practitioner-level network automation skills using DevOps and CI/CD pipeline practices.

• Proficiency in scripting/programming with Python and Ansible.

• In-depth knowledge and experience working in a Unix/Linux environment. 

• Experience with performance analysis, systems software, and systems architecture. 

• Knowledge of system performance methodologies along with hands on empirical monitoring and data-driven decision making. 

• Strong analytical approach to problem solving and ability to diagnose complex issues quickly, while reliably handling multiple priorities. 

•  Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills, and good time-management abilities.  

• A related technical degree required.

Desired Skills 

• Extensive proficiency /experience configuring and diagnosing  load balancers, with emphasis on F5. 

• Highly skilled in packet analysis, network analysis tools, diagnosing, and analytical fault diagnosis. 

•  Experience in deploying, customizing and scaling a network monitoring solution. 

Other

• Ability to participate in an on-call rotation crafted to provide network engineering support on the weekends.

• Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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