The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver 100+ operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.

The Googler Experience Operations (GXO) team is the backbone of HR Operations, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to the best standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

In this role, you will be responsible for ensuring Googlers receive support on one of the important moments for hires at Google. You will drive to make a difference, enjoy partnering with an ever changing group of stakeholders and an often ambiguous environment.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

• Deliver operational excellence with assigned service goals, identifying opportunities to improve and scale in order to elevate Operations to an exceptional standard.
• Represent the user and surf relevant user feedback to Partner Support. Collaborate on initiatives to address user needs, including consulting on content, process and policy improvements.
• Develop expertise in the systems supporting HR Operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
• Resolve and prioritize complex or sensitive user issues through consultation with vendors and collaboration with Global and Regional Process Owners.
• Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.