Job Purpose

Reporting to the Accounts Receivable Supervisor the CREDIT & COLLECTIONS SPECIALIST is a crucial role in the accounts receivable process. This role requires timely collections of outstanding receivables while ensuring high levels of accuracy and customer service in a B2B environment.  

Essential Duties and Responsibilities

• Customer Management: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring resolution of discrepancies to maintain a high level of customer satisfaction.
• Payment applications – applied daily while maintaining accuracy and following up with customers to solve issues
• Process Improvements: Provide continuous improvements to the AR process to reduce days’ sales outstanding (DSO), accelerate cash collections and create efficiencies. Contribute to the development and implementation of best practices within the accounts receivable function.
• Reporting: Prepare reports on accounts receivable including aging analysis and recommendations for improvements.
• Compliance: Ensure compliance with accounting policies, procedures, and relevant regulations. Stay informed about changes in accounting standards and communicate any potential impacts. Provide support to SOX Compliance requirements.
• Credit and Collections Management: Assess credit risk, monitor credit terms, and collaborate with regional Manager. Implement effective collection strategies to minimize overdue accounts and reduce bad debt.
• Teamwork: Collaborate with cross-functional teams, including Customer Service, Sales and Field services to ensure alignment of processes and effective communication.
• Prepare:
  • Adjustments such as write-offs and journal entries in accordance with best practices and company policies.
  • Account reconciliations, manual invoices, customer correspondence and adjustments as required.

• This is a hybrid role and will require time in the office as needed with the benefit of some days WFH.  
• There will be requirements to support other members of Finance team on an Ad hoc basis

Qualifications

• Minimum 3 years progressive work experience in an Accounts Receivable or collection’s role

• A diploma or higher in accounting, finance, or related fields is preferred.

• Experience in credit and collections in B2B markets preferred

• Experience working in a large ERP software environment and corporate accounting environment preferred.

• Ability to communicate effectively, both orally and in writing

• Excellent communication, interpersonal, and leadership skills.

• Proficiency with MS Office applications (Word, Excel, Outlook, and Teams)

• Proven ability to drive behavioral and process changes with stakeholder groups.

• Willingness to dig into details; inquisitive in pursuing further understanding/clarity on behind-the-scenes workings with own initiative.

• Ability to interact with staff, customers, and representatives in a professional manner

• Ability to work under pressure and multi-task

General Job Requirements