Brief Description of the Organization and Role:

The Citi Controls – End User Computing (EUC) Governance team is responsible for the development of consistent principles and standards to govern and manage End User Computing (EUC) and IT enable and IT Enabled Smart Solutions (ITeSS) in a consistent manner across Citi. The team partners with the businesses and functions to drive continuous development of enterprise-wide guiding principles, policies, and processes, and develop consistent approach and practices. The team is also responsible to measure policy adherence and remedial actions associated with Policy adherence as well as drive the progress of the EUC program.

This role will be responsible to support the development, implementation and production of EUC and ITeSS Metrics relating to EUC Policy and standard adherence. This role is global and will support and partner with various cross functional stakeholders, including Businesses and Functions, Technology, Internal Audit and Compliance to ensure the effective implementation of the EUC and ITeSS Metrics and reporting.

Responsibilities:

• Responsible for change, production, and analysis of EUC and ITeSS metrics to be consumed by Management and Regulators
• Work closely with senior stakeholders across businesses and functions to understand their processes and help them to define reporting metrics and measurements
• Ensure adherence with established policies and milestone timelines for data gathering, data quality (DQ) checks, metrics development and assembly of reporting dashboards to ultimately produce TPO deliverables on-time
• Maintain and develop documentation for all metrics and reporting processes
• Assist team management in establishing tangible KPI’s, reporting metrics and measurements
• Prepare clear, concise and accurate documentation/analysis of the reported metrics as well as facilitate ad hoc, special requests, etc.
• Assess reporting tool performance and look for process efficiencies to be derived from the deployment of these solutions
• Provide Program visibility, action planning, and issue management of EUC & ITeSS related regulatory and management control initiatives across the Firm.
• This is a global role that will work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense.
• Establish, monitor, and help define and manage Manager’s Control Assessments (MCAs), Enterprise MCA Profile (EMP). Conducts Quarterly Risk Assessment (QRA), Annual Risk Assessment (ARA) coordination, monitoring, reporting and communication routines.
• Partner with Governance, Tooling, Training, Communications, Quality Assurance, Transformation, and Reporting teams to identify areas for improvement
• Work with senior leaders and their teams across the various Businesses and Functions to include Second and Third Lines of Defense.
• Prepare and present recurring updates for executive management and sectors, tracks progress and issues managed by other areas such as business, technology, and senior management to identify emerging risks.
• Lead and support development of EUC communications on key risk and control topics and initiatives.
• Other duties as assigned.

Qualifications:

• 6 to 10 years of relevant experience
• Demonstrated ability to think strategically and ‘connect the dots,’ be detail-oriented, and manage competing priorities including emerging risks to deliver solutions in an effective control environment.
• Ability to build strong partnerships and influence key partners to achieve business objectives; must be able to work well with geographically dispersed multi-disciplinary teams.
• Strong investigative and analytical skills for EUC solution identification, implementation, and tracking of effective remediation, and design of sustainable processes.
• Expertise in data query, data analytics, and data visualization
• Advanced experience using MS Excel and its data integration tools
• Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)
• Ability to communicate effectively with senior stakeholders including developing multiple approaches to solve issues and providing concise recommendations.
• Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations is a plus
• Ability to understand and operate successfully in a complex, heavily matrixed corporate environment.
• The ability to collaborate effectively, while also providing a constructive challenge to status quo thinking
• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Strong critical thinking and problem-solving skills
• Strong communication (written and oral), reporting, presentation and influencing skills. Proven ability to author clearly written communications for senior management (Samples of prior work may be requested).
• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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