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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Director, Solution Consulting leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive the vision while completing key results. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.
 

Solution Consulting Directors are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They connect with technical and business collaborators from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.
 

Solution Consulting Directors are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Consulting Directors supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.
 

Your Impact

• Serve as a trusted advisor to the client

• Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Work collaboratively and having very strong communications skills, especially in guiding sophisticated concepts, and creative, prescriptive thinking across different levels of a client organization

• Identify and proactively run risk areas and commit to seeing an issue through to complete resolution

• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Requirements

• 12+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success

• Must have led multiple large engagements that were multi-cloud or multi-workstream as the lead Architect across all workstreams

• Understand and be able to speak to challenges of large engagements and what standard processes to be used to ensure success

• Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry

• Extensive experience with Salesforce configuration and customization.

• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of collaborators

• Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

• A great listener with the ability to connect with people in diverse roles

• Resourceful and ambitious thinker who can work through and solve problems

• Success as a people leader/people manager

• Experience leading internal initiatives to improve business processes

• Possible travel of about 25%, but exact travel requirements will vary based on customer

• Loyalty Cloud Experience

• Executive communication skills

• Large scale workshop planning and execution

• Industry Experience

• Loyalty program execution or planning experience

• Process Architecture

• Loyalty program execution experience

  • Program / Tier / Benefit mapping

• Executive communication skills

Preferred Requirements

• Bachelor’s degree in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered

• Confirmed results in delivering high value business outcomes using an agile approach

• Confirmed results leading customer and/or partner success stories

• Relevant Salesforce certifications and consulting experience are
  strongly recommended

NOTE: By applying to the Solution Consulting, Director posting, recruiters and hiring managers across the organization hiring Technical Consultant will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $183,600 to $266,300. For Colorado-based roles, the base salary hiring range for this position is $166,900 to $242,100. For Washington-based roles, the base salary hiring range for this position is $166,900 to $242,100.

For California-based roles, the base salary hiring range for this position is $183,600 to $266,300.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.