Mission Statement:

Ensure the service portfolio is delivered effectively according to HITACHI ENERGY standard processes and safety guidelines to satisfy customers. Execute technical support and act as specialist in own area of expertise. In collaboration with the customer and HITACHI ENERGY units/sales teams ensures customer needs are understood and business opportunities utilized for service growth.

Main Accountabilities

Service strategy:

Provides technical support by identifying technical problems and determining corrective actions via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.). Focuses on one HITACHI ENERGY approach in delivering Service.

Innovation:

Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.

Customer approach:

Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and HITACHI ENERGY sales teams to ensure customer needs are met and business opportunities utilized for Service growth. Conducts support and advisory service for Sales team. Ensures accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.

Technical resources coordination:

Provides technical support and coordination for the Service team. Plans activities, coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs. Supervises project teams and contractors at work site and monitors performance.

Health, safety and integrity:

Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Knowledge & Skill

• Bachelor’s or master’s degree – preferable in Electrical Engineering with major – Power or others related field
• At least 0-2 years experiences in substation communication and SCADA systems.
• Strong electrical engineering Background with good interpersonal, coordination, & communication skills, and selves’ motivation.
• Experience dealing with multi- cultural workforce has preferred.
• Good command in speaking & written English language and computer literacy.
• Agility to learn on software and applications

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