At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

The ideal candidate for the Customer Success internship focused on Customer Experience is someone who is passionate about creating and enhancing customer interactions with our insurance solutions. You should possess an analytical mindset with a strong emphasis on empathy and understanding of customer needs. Critical thinking and problem-solving skills are essential, as you will be tasked with analyzing the customer journey post sales. Additionally, excellent communication skills are a must-have, as you will be required to describe complex processes clearly and concisely to stakeholders across the company. Familiarity with customer experience frameworks and methodologies is a plus, as is the ability to work collaboratively in a dynamic team environment. Participation in finding solutions and a proactive approach to implementing changes are also highly valued.

Education

· Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field.

· Strong analytical skills with the ability to interpret data and generate insights.

· Ability to present high-level information as well as detailed demonstrations of products & services.

· Excellent verbal/written communication and presentation skills.

· Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

· Ability to work both independently and within a team environment, with focus and high attention to detail.

· Familiarity with customer relationship management systems (ie Salesforce, Gainsight) is a plus, but not required.

· You must be available to work in a hybrid role in Paris

Responsibilities

· Customer Experience Maturity Matrix Development: The intern will be responsible for developing a maturity matrix that evaluates our current customer experience capabilities. This involves researching industry standards, benchmarking against competitors, and identifying areas for improvement in our customer experience strategy.

· Current Customer Journey Analysis: You will conduct a thorough analysis of the existing customer journey for our insurance solutions. This includes mapping out all customer touchpoints, identifying pain points, and assessing the overall effectiveness of the current journey from the customer’s perspective.

· Target Customer Journey Design: Based on the analysis, you will help designing a targeted customer journey that aligns with our strategic objectives and enhances customer satisfaction. This involves collaborating with various teams to ensure alignment with other solutions offered by the company and proposing innovative ways to enrich the customer experience.

· Customer Journey Customization: Recognizing that different solutions may be at different stages of maturity, you will define distinct customer journeys tailored to the maturity of each solution. This task requires an understanding of how product lifecycle stages impact customer expectations and experiences.

As an intern in our Customer Success team, you will have the opportunity to directly impact the satisfaction and loyalty of our customers by reimagining and enhancing their journey with our insurance solutions. You will play a crucial role in ensuring that our customer experience strategy is not only aligned with our company’s vision but also sets a benchmark in the industry for innovation and customer-centricity.

About the team

Customer Success is critical to our short-term and long-term goals as an organisation. Simply put, we are successful when our clients realize continued value from our solutions and services. We are looking for Customer Success Management interns who will play a pivotal role in supporting our Customer Success Management and Customer Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience, improve engagement, and contribute to operational efficiencies. This internship provides an excellent opportunity to gain hands-on experience in Customer Success, Operations, and data analysis.

In the team you will be joining, Customer Success Managers act as a true customer advocate, empowering clients to achieve their desired outcomes when utilising our Insurance solutions, taking a proactive & strategic approach to ensure both client and Moody’s are mutually benefitting from the relationship.

Working at Moody’s

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.