It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role

We are seeking a Business Analytics Manager to join our Global Sales Operations organization and help to build out analytics and reporting in support of Sales Play initiatives. The preferred candidate will have experience supporting Sales, is comfortable managing large data sets, has strong attention to detail, has a creative problem-solving mindset, and has strong communication skills. They will work cross-functionally across sales, operations, marketing and finance, with the primary objective of providing senior leadership with data on Sales Play impact to make effective, analytically driven, and strategic operating decisions.

What you will get to do: 

• Assist in the development and reporting of key performance metrics to help drive increasing Sales Play impact
• Work directly with Senior leadership on business-critical reporting needs around Sales Plays
• Extract data sets, perform analyses, build models to support pipeline, coverage, renewal or other initiatives on a weekly/monthly/quarterly cadence
• Support Senior Leadership to make informed, data-based decisions by providing business analyses and analytical support
• Gather and analyze data in order to understand problems and address them proactively

Our ideal candidate: 

• Minimum of 4 years’ experience in Sales Finance, Sales Operations or top tier consultancy
• Excellent communication skills – verbal and written
• Ability to communicate effectively and collaborate with others
• Self-motivated with the ability to multitask and come up with creative solutions
• Proven ability to perform in-depth analysis and present insights in a clear manner
• Comfortable and flexible working in a fast-paced environment
• Positive “can do” attitude and highly analytical; enjoys challenges & strives for success
• Detail oriented and comfortable working with large data sets
• Experience with Analytic tools like PowerBI and Tableau.  PowerBI preferred
• Advanced Excel and PowerPoint capabilities

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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