Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Area Manager, PGA (Based in Kuala Lumpur)

Introduction to team

The Area Manager is accountable for leading a team within the Partner Growth & Agility - Account Management Team that is responsible for the account management of lodging products for in APAC.

As an Area Manager, you and your team will support delivery of revenue and/or account management goals, by contacting potential lodging partners and successfully transmitting the EG value proposition.In doing so, you and your team will work with Expedia Group’s tools to help our lodging partners maximize their production potential from their participation in the Expedia marketplace by efficiently utilizing the power of Expedia Group’s unique data insights, marketing, distribution, and revenue management toolset.

What you’ll do:

• Overall accountability for a region within the Partner Growth & Agility - Account Management Team

• Responsible for continuously improving team productivity & effectiveness through coaching interactions

• Developing skills & strengthening capabilities of team members, including Partner Experience Managers

• Effectively drive team performance, handle working relationships, team’s productivity, employee engagement and morale, building a culture aligned with the EG Values

• Collaborate with in-market Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues. These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, etc.

• Lead and support on transformational change

• Provide input to senior management in developing effective and scalable solutions to improve process efficiencies

• Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g., tourism bureau, hotel association, etc.) and provide expertise to the local industry

• Promote Expedia’s full suite of product offerings to lodging partners and educate them on the full use of our products and tools

• Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership

Experience and qualifications:

• Bachelor’s in any related field; or equivalent related professional experience

• Native proficiency in Japanese Language

• Business Proficiency in English required, additional language proficiency a plus.

• 7+ years’ experience in account management or inside sales, travel industry experience a plus.

• Experience coaching and managing a team of account managers

• Demonstrates the ability to achieve and set goals

• Lead cross-functional teams successfully in a fast-paced team environment

• Strong project management skills, including managing multiple projects at a time, prioritizing effectively, and meeting deadlines

• Proficiency with Project Management and CRM tools (Salesforce)

• Establish and adhere to priorities in a fast paced environment

• Organization and time management skills, rigor, attention to details

• Authentic relationship builder; earns the confidence of others

• Appetite for innovative technology and a fast-changing business environment

• Ability to select and present insightful datasets including performance, market, and competitor analysis to implement significant action plans based on the data

• Ability to negotiate/influence with multiple stakeholders

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.