What you can expect

Zoom is looking for an experienced and dynamic Program Manager to lead complex customer programs and drive
strategic initiatives within our Professional Services Organisation (PSO). In this leadership role, you will oversee the
successful delivery of large-scale Zoom deployments and transformation programs, ensuring customer satisfaction,
adoption, and long-term success.

The ideal candidate is a proactive, detail-oriented leader with communication skills and a proven track record of managing enterprise-level programs in a SaaS environment.

What we’re looking for

• Be able to demonstrate experience in program management, professional services, or customer success roles, within a SaaS or cloud technology environment.

• Be able to demonstrate experience leading large, strategic programs across global, enterprise customers.

• Be able to be a strategic advisor to Zoom’s enterprise customers, providing thought leadership on collaboration, communication, and digital transformation.

• Be able to lead the planning, execution, and delivery of complex customer engagements and programs, ensuring alignment with business goals and customer success.

• Be able to demonstrate leadership and stakeholder management skills.

• Be be able to demonstrate an understanding of Zoom’s platform or similar UCaaS/CCaaS technology

• Be able to demonstrate excellent communication, presentation, and interpersonal skills.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.