The Service Experience organization serves as the bridge between Client Services and internal teams, ensuring our customers remain at the center of our business operations, products, and enhancements. We use shared goals and data-driven insights to refine and improve the way services are delivered.

In this role, you will contribute to a variety of service experience initiatives, with your first major assignment being to support and help execute a critical migration project. You will work closely with cross-functional partners to ensure a smooth transition while maintaining high service standards for our clients. Beyond that, your responsibilities will include process mapping, and providing data-driven insights to inform decision-making and continuous improvement efforts.

What You’ll Do – Day to Day

• Support and execute migration activities in collaboration with regional and functional teams, ensuring minimal disruption to client experience.

• Maintain and create artifacts such as end-to-end journey maps and Visio process flows to document and communicate service processes.

• Identify differences or inefficiencies across regions and work with stakeholders to align on consistent, effective practices.

• Maintain a continuous path of global Client Services communication to provide timely updates and feedback to internal teams.

• Provide technical delivery & implementation expertise and engagement for the successful deployment of the Cybersource services

• Provide ongoing technical expertise, guidance, and support to new and existing clients

• Use your Cybersource product knowledge to scope, refine, and shape the client’s project work

• Continue to develop your knowledge – the payments space is ever changing and the skills we need are evolving.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
•2 or more years of work experience with a Bachelor’s Degree.
•Strong experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio).
•Excellent written and verbal communication skills, with the ability to present complex ideas clearly to various audiences, including executives.
•Demonstrate working knowledge of intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML etc.) for effective implementation of the CyberSource products & services.
•Strong collaboration skills.
•Highly organized, proactive self-starter with strong technical aptitude.
•Ability to prioritize work, meet tight deadlines, and perform under pressure in a highly dynamic environment.

Preferred Qualifications
•Payments or Risk experience is a plus
•Demonstrated ability to achieve results as part of an effective team.
•Advanced planning, organizational, and problem-solving skills.
•Strong storytelling skills in presenting analysis and recommendations.
•Results-oriented team player able to manage multiple projects concurrently.
•Experience in digital payments or technology-driven service environments.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.