Skills and Competencies 

• Minimum 5 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior experience in a direct management or supervisory role (including experience managing remote employees) required
• As this position will support Sales and Sales Operations in the US and Canada, a high degree of fluency in English (spoken & written) is essential
• Experience in leading, mentoring, and coaching employees, ability to inspire and develop employees to achieve results
• Excellent verbal and written communication and interpersonal skills; proven ability to influence and build relationships at all levels and across different departments or teams. Able to articulate strategic objectives confidently
• Demonstrates exceptional judgment and proactive, solutions-oriented approach to problem-solving and issue resolution
• Highly self-motivated and team performance-driven. Able to lead and manage complex projects, complete assignments, and resolve issues proactively without oversight or direction
• Highly proficient in Microsoft Word, Outlook, PowerPoint and Excel
• Highly proficient with Salesforce.com

 Education

• Undergraduate/first-level degree (e.g., Bachelor’s degree) or equivalent

Responsibilities

The Operations Manager (OM) is primarily responsible for the direct management of a small regional team of Associate Operations Analysts  supporting the lead-to-cash process. The role has responsibility for quality control and ensuring the accuracy of sales orders which drive invoices and revenue recognition. The Operations Manager function is a critical part of our compliance and data quality strategy

• Manage and direct the responsibilities of at least 5 Associate Operations Analysts responsible for reviewing all contracts and sales orders to ensure all data accurately reflects the contract. Monitor workload and team performance against established KPIs and ensure the timely resolution and/or escalation of all issues
• Proactively identify potential challenges impacting accuracy or efficiency and develop solutions that align with our business objectives and long-term strateg
• Manage all personnel and HR activities including recruiting, hiring/termination, attendance, management, performance evaluations, training, and onboarding
• Facilitate professional development, cross-training, and skill-building opportunities for team. Continually promote and improve career development for employees. Design and implement bespoke development plans to provide opportunities and build skills supporting career objectives
• Ensure all processes and activities for team and/or region conform to corporate and departmental policies and standards
• Coordinate with key stakeholders and SMEs to monitor commercial changes (such as new product launches) that impact operational processes and propose solutions that address business needs
• Develop and maintain strong partnerships with functional stakeholders involved in the lead to cash processes through continuous collaboration and communication
• Collaborate and communicate with other Sales Operations Managers globally to build strong relationships
• Assist with ad-hoc projects as requested

About the team 

The Sales Operations at Moody's Analytics focus on ensuring the sales team operates efficiently, aligns strategically with Moody's Analytics goals, and delivers value to clients. They would leverage tools, data, and processes to support sales efforts in promoting Moody's products and services