About the team

Zillow Home Loans is the mortgage lender within the Zillow ecosystem, helping customers move seamlessly from home search to closing by integrating financing directly into the Zillow and Premier Agent experience. We’re a purchase-focused, customer-obsessed organization that combines Zillow’s brand, technology, and data with deep mortgage expertise to deliver a simpler, more transparent home financing journey.
Our teams partner closely with real estate agents, Premier Agent partners, and internal Zillow teams to meet customers where they are in their homebuying journey, provide timely advice, and keep transactions moving smoothly to the finish line. At ZHL, we value collaboration, continuous improvement, and a test-and-learn mindset as we build products, processes, and experiences that make getting a mortgage feel easier and more human.

About the role

 As the Regional Manager and Branch Manager for Charolette, North Carolina you will lead a team of Loan Officers.  You will be responsible for leading and developing a high-performing sales team in a specific region to deliver exceptional customer experiences, operational excellence and drive adoption with the Premier Agents in the region. You will be responsible for the overall sales performance of your team and partner cross-functionally to drive revenue growth. This role reports to the Sr. Regional Manager of Mortgage Origination. 

Key Responsibilities:

• Develop a team of high-performing Loan Officers focused on driving sales and developing a book of business.

• Conduct daily, weekly, and monthly team meetings and coaching sessions to facilitate improved conversion.

• Conduct regular 1:1s to coach, communicate strengths, and identify opportunities for individual development.

• Perform annual reviews compiling leader and peer feedback to provide a well-rounded assessment of individual performance.

• Ensure conversion optimization by monitoring individual and team performance metrics, reviewing pipeline and pull-through, finding areas of opportunity and holding team and individuals accountable.

• Manage team's capacity and pipeline, SLA adherence, and coverage (e.g. DTO, weekend coverage).

• Monitor and highlight market trends to help LOs tailor the customer experience within the region.

• Ability to complete requirements and documentation for branch licensing in a timely manner as instructed by the Mortgage Licensing Team.

Leadership and Development

• Conduct sales training on best practices specific to the PA/ZHL.

• Perform call reviews and coach LOs on tactics to improve customer experience.

• Train on new program, product and promotions to ensure team readiness and proficiency in supporting customers and agents

• Collaborate with Senior Management and Business Operations to implement strategic initiatives and achieve business objectives.

Relationship Building:

• Ensure an exceptional customer experience to cultivate strong relationships with partners & agents. 

• Handle objections/escalations at transaction level and suspended/trouble loan rescue, pricing exceptions.

• Participate in in-market visits, as needed, engaging agents and partners to drive further business to ZHL.

• Act as cross functional partner to Growth Advisors, Business Operations and Marketing.

Reporting and Compliance

• Utilize robust data, reporting and insights to help LOs manage their book of business, track sales team metrics and provide regular insights to leadership and partner teams.

• Perform internal ZHL market reviews (e.g. monthly ZHL-led meeting, weekly internal email updates).

• Ensure compliance with ZG required courses, federal and state guidelines and stay up to date on regulation changes.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

A dynamic and relationship-driven leader with a proven ability to coach, inspire, and lead high-performing teams. Known for strategic thinking, problem-solving, and a deep understanding of the mortgage industry, you excel in managing complex loan scenarios and collaborating across departments. You bring a strong sense of ownership, thrive in fast-paced environments, and are passionate about delivering exceptional client experiences. The ideal candidate will embody these qualities while meeting the following job requirements:

• 5+ years of purchase mortgage origination experience as an active NMLS Loan Originator with multiple state licenses (required)

• 3+ years of leadership experience managing teams of Loan Officers in high-growth environments. (required)

• Completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content. (required)

• Must hold an active mortgage loan originator (MLO) license in NC, plus active MLO licenses in at least five (5) additional U.S. states, and be eligible for licensure in all of the following states: GA, NC and SC.

• Proven success in handling purchase loans and building referral business with real estate agents.

• Physically located in and working from North Carolina, and reside within 75 miles of Charolette, NC

• Bachelors degree preferred

• Advanced knowledge of mortgage lending regulations, policies, procedures, and practices

• Strong organization skills and ability to thrive under pressure

• Exceptional interpersonal skills and ability to develop strong relationships

• Proven track record in handling purchase loans, working with real estate agents, and obtaining required state licensure. Needs to demonstrate a strong understanding of client service and exhibit a passion for helping people

• Excellent communication skills, deep mortgage process knowledge, and ability to fund loans successfully. Experience in public speaking and comfort in front of an audience will be prioritized  

• Experience with CRM and LOS Software (preferably Salesforce and Encompass).

• Strong understanding of the Zillow ecosystem

• Willingness to travel in-market (5% of the time) to engage with agents and expand referral networks.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.