Position Summary

The Credit and Collection A.Manager is responsible for protecting the company’s revenue and reducing Days Sales Outstanding (DSO) while partnering with the Commercial Team to manage credit risk and ensure the timely collection of accounts receivable. This role requires a dual focus: executing hands-on Collection strategies for receivable accounts and providing Management leadership to drive process improvements, team performance, and policy compliance.

Key Responsibilities

1. Collections & Accounts Control

• Monitoring of aged accounts receivable.

• Cash Collection: apply all the collection process to get payment of outstanding invoices, utilizing phone, email, and portals to ensure timely payment. (with issuance of collection statement, invoice, supporting documents,.. and follow up customer’s payment process)

• Analysis and do the approval process of credit requests/applications.

• Control the release/hold of shipment status for the account list.

• Aging Analysis: Monitor the A/R aging report frequently; identify high-risk accounts and implement escalation strategies (dunning letters, legal action, or third-party agencies).

• Dispute Resolution: Act as the lead investigator for invoice disputes. Collaborate with related departments to resolve disputes regarding collection issues to speed up payment.

• DSO Management: Drive strategies to minimize Days Sales Outstanding (DSO) and maximize working capital.

• Audit support for Credit & Collections.

• Update all collection reports and other tasks as requested from the Management team.

2.  Management & Strategic Tasks

• Team Leadership: Supervise, train, and mentor the Credit and Collection team (Accountants/Specialists). Set individual KPIs (e.g., call volumes, DSO targets) and conduct performance reviews.

• Credit Risk Policy: Follow credit policies, guide the team to apply the right process. Analyze financial statements and credit reports to set appropriate credit limits/ terms for new and existing clients.

• Reporting & Forecasting: Prepare weekly cash flow forecasts and A/R aging analysis for the management team. Report on key metrics such as Days Sales Outstanding (DSO), Collection Effectiveness (CE), and Bad Debt Action List.

• Standardization & Process Optimization:  Align local collection processes with global standards to ensure consistency. Streamline the Order-to-Cash (OTC) cycle to improve the process with high productivity.

• Cross-Functional Collaboration : Regularly collaborate with the Sales and Customer Service (CS) teams to discuss challenging accounts and ensure clear, effective communication.

• Balancing Risk & Revenue: Review blocked orders daily. Make critical decisions to release or hold shipments to ensure the company meets monthly shipment/revenue targets while adhering to risk parameters.

• Global/Regional Liaison: Serve as the primary point of contact for the Global GBS (Global Business Services) or Regional HQ regarding high-level credit risks. Collaborate with Global Finance teams to resolve payment issues for customers list and maximize collection.

• Quality Control: Conduct random audits of collection calls and email correspondence to ensure the team maintains professionalism and follows the correct escalation path.

• Team Engagement: Build a strong, cohesive team culture. Manage workload distribution to prevent burnout during month-end closes and foster a collaborative environment.

• Other Management task as requested from the management team

Qualifications & Requirements

• Education: Bachelor’s degree in Finance, Accounting, or Business Administration.

• Experience:

  • 3+ years of progressive experience in Credit and Collections.

  • Required: Experience in a Manufacturing environment (Labeling, Packaging, or Print industry experience is a strong plus).

• Technical Skills:

  • Proficiency in ERP systems (e.g., SAP, Oracle system)

  • Advanced Excel skills, google workspace (google spreadsheets, google docs, gg meet...)

• Soft Skills:

  • Strong negotiation skills with the ability to remain professional under pressure.

  • High attention to detail regarding contract terms and payment requirements

  • Work carefully to meet deadlines and targets in a high-pressure environment.