We are looking for a strategic, technically fluent, and platform-centric Senior Product Manager to define and build the foundational bedrock and core business capabilities of our Integrated Risk Platform (IRP). This is a core component of Visa’s mission to protect the global payments ecosystem through real-time fraud detection, risk scoring, and intelligent decisioning.

In this role, you will lead the strategy for Foundational Services alongside end-to-end Risk business capabilities, including Rules Management and Investigation (Case) Management. You will treat Infrastructure as a Product, ensuring a robust, scalable, and secure technical foundation, but you will look beyond just the infrastructure to define the holistic product experience.

You will be responsible for a unified platform that empowers clients to detect fraud (Rules/Decisioning), investigate threats (Case Management), and operate at scale (Foundation). By closely collaborating with Engineering, DevOps, Security, and Data Science teams, you will translate complex stakeholder needs into a paved road experience—delivering a solution that reduces fraud, enhances operational efficiency, and drives trust for Issuers, Acquirers, and Merchants.

What You’ll Build:

Platform Reliability You will define the paved road that accelerates time-to-market for all Risk products.

• Centralized CI/CD: One-click pipelines for building, testing, and deploying services to reduce lead time for changes to less than 24 hours.
• Common IRP SDK: A shared software development kit to standardize service creation, configuration, and integration.
• Automated Reliability: Implement auto-scaling, self-healing, and multi-region failover as native platform features.
• DORA Metrics Dashboard: Provide engineering leadership with real-time visibility into delivery performance and stability.
• Unified Observability & Health Provide a single pane of glass for real-time system health to achieve Tier-0 availability (99.999%).

• Centralized Logging & Tracing: A unified pipeline and query engine for all IRP services with end-to-end distributed tracing to pinpoint bottlenecks.
• Unified Metrics & Alerting: A standardized framework (e.g., Prometheus) to reduce Mean Time to Resolution (MTTR) from hours to minutes.
• Pervasive Security & Tenant Management Build a zero-trust security model and seamless onboarding directly into the platform fabric.
• Integration: Consistent way to integrate with different client/customer and easily to scale

• Intelligent Rule & Policy Management: Collaborate with stakeholders to define the engine of the platform, enabling risk strategists to stop fraud in real-time.
  • Self-Service Strategy Management: A low-code/no-code environment for clients to author, test, and deploy complex fraud rules without engineering dependencies.
  • Simulation & Replay: Capabilities to backtest new rules against historical data to predict impact before going live.
  • Decision Orchestration: A flexible engine that combines rules, ML scores, and third-party data to render sub-second decisions.
• Advanced Case Management & Workflow: You will design the tools that power the human side of fraud investigation.
  • Unified Analyst Workbench: A single interface for analysts to review flagged transactions, visualize linked entities, and make decisions.
  • Automated Workflows: Configurable queues and routing logic to ensure the right high-priority cases get to the right investigators instantly.
  • Feedback Loops: A seamless mechanism where analyst outcomes (e.g., Confirmed Fraud) automatically feed back into the system to retrain ML models and update lists.

Key Responsibilities:

Product Strategy & Vision

• Define the long-term Platform-as-a-Product strategy for Visa’s Risk Infrastructure.
• Build a clear roadmap for risk platform
• Align with cross-functional teams to ensure the platform supports the needs of various stakeholders.

Platform Product Leadership

• Lead the development of horizontal services that support multiple vertical business lines.
• Write clear, well-structured Epics and Features that translate technical architecture into actionable engineering work.
• Champion InnerSource culture, reusable components, and modular architecture.
• Conduct continuous backlog grooming and release planning to ensure the platform remains healthy and scalable.

Cross-Functional Collaboration

• Work closely with Platform Engineering, SREs, Security Architects, and Data Scientists.
• Act as a service provider to internal customers (PMs for Rules, Case Management, and Identity), gathering their feedback to improve the platform.
• Communicate roadmap and technical progress to leadership, translating technical wins into business outcomes (e.g., improved time-to-market).

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Technical background in Computer Science, Engineering, or Information Systems.
Experience
• Platform Product Management: Demonstrated success building internal developer platforms, infrastructure-as-a-service, or API-first products.
• Risk Domain Knowledge: Understanding of risk system capabilities like rules management, case management, and fraud detection is highly preferred.
• Scale: Experience building large-scale, real-time mission-critical platforms (SaaS/PaaS).
• Data & ML Ops: Familiarity with data science workflows, ML model deployment pipelines, and big data architectures.
Product Skills
• Able to break down complex technical ideas into clear user value (Why does this infrastructure upgrade matter to the business?).
• Strong communicator who writes clearly, listens actively, and works well across technical and non-technical teams.
• Uses data to make decisions comfortable defining and tracking technical KPIs (Latency, Throughput, Error Rates).
• Balances long-term architectural purity with practical delivery needs and business priorities.
• Comfortable operating in fast-moving, ambiguous environments.
Technical Skills
• Comfortable working with modern architectures: Microservices, Event-Driven Architecture, and REST/gRPC APIs.
• Knowledge of Cloud technologies (AWS/Azure/GCP), Containerization (Kubernetes/Docker), and CI/CD tools (Jenkins/GitLab).
• Understanding of Data Streaming (Kafka), Database technologies (SQL, NoSQL, Graph DBs), and Observability tools (Splunk, Prometheus, Grafana).
• Familiarity with Security protocols (OAuth, OIDC, TLS, KMS) and compliance standards (PCI-DSS).

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,700.00 to 208,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.