Skills and Competencies

• Minimum 1-2 year of working knowledge and hands on experience in the following technology areas: Intune, Autopilot, Windows Update for Business etc.
• Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers.
• Troubleshooting Windows application/ OS issues

Preferred Skills:

• Expertise on compliance policies related to windows desktop environments.
• Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required.
• Automation skills - PowerShell, Python along with other programming languages are a plus.
• Experience in managing MAC devices using Intune

Education Qualification and Certifications:

• Bachelor’s degree in computer science or equivalent area of study.
• ITIL or any other Industry certifications in relevant areas is a plus.

Responsibilities

• Support daily operations for Windows environments, including hardware, software, Autopilot, Intune, M365, and mobility, while creating relevant operating documentation.
• Adhere to ITIL processes for incident, change, and problem management.
• Collaborate with the Security team to ensure compliance with security policies and standards.
• Analyze metrics, logs, and system alarms for troubleshooting and preventative maintenance, while facilitating major incident restoration calls.
• Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical)
• Independently manage multiple projects and ensure availability outside standard working hours for collaboration with offshore partners.

About the team

The Digital Workplace Services Operations Team works at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines).