Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The SOC Supervisor plays a pivotal leadership role within the Enterprise Security Operations Center (ESOC), overseeing a team of agents responsible for monitoring AI-generated alerts from Ambient.AI and intrusion alarm systems. This role ensures operational excellence, compliance with protocols, and timely incident response across enterprise facilities.

Key Responsibilities:

Team Leadership & Oversight

• Supervise SOC agents monitoring Ambient.AI alerts and intrusion alarms across platforms such as Lenel and Milestone.
• Ensure agents maintain situational awareness and adhere to escalation protocols.
• Conduct regular performance evaluations and provide coaching to enhance agent effectiveness.
• Manage shift schedules, staffing levels, and coverage to maintain 24/7 operational readiness.

Operational Excellence

• Review and validate incident reports, ensuring accuracy and completeness.
• Monitor system health and alert volumes to identify trends, false positives, and operational gaps.
• Coordinate with internal stakeholders and external emergency responders during critical incidents.
• Lead daily briefings and debriefs to ensure continuity and knowledge transfer across shifts.

Process Improvement & Compliance

• Develop and refine SOPs for AI alert validation, intrusion alarm response, and incident documentation.
• Collaborate with technology teams to optimize system integrations and reduce latency in alert response.
• Ensure compliance with enterprise security standards and regulatory requirements.
• Support audits and reporting related to alarm metrics, risk reduction, and operational performance.

Strategic Support

• Provide input on technology upgrades, staffing models, and budget planning.
• Liaise with executive protection, travel risk, and weather monitoring teams to align cross-functional security efforts.
• Contribute to strategic initiatives such as site stratification, alarm rationalization, and AI-driven threat detection.

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in a SOC or security operations leadership role
• Solid knowledge of AI surveillance platforms (e.g., Ambient.AI), intrusion alarm systems, and video management tools
• Proven ability to lead teams in high-pressure, mission-critical environments
• Excellent communication, analytical, and incident management skills
• Familiarity with enterprise risk intelligence tools and compliance frameworks
• Availability to work rotational schedules within 24/7 operations, Monday through Sunday
• Demonstrated verbal and written communication skills in English and Spanish

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.