Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Global Payments team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. 

Team/Role Overview:

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.  TTS is a highly innovative organisation with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

What you’ll do:

This is a dynamic senior network leadership role requiring the individual to work across global Treasury and Trade Solutions (TTS) functional partners, branches, Global Payments product, and external partners such as agent banks and Financial Market Infrastructures (FMI). Our network managers work collaboratively to piece together coherent and well-integrated network solutions, while at the same time evaluating and engaging internal and external partners to augment TTS’s core network offerings that deliver global value for our clients.

Global Payments is a key strength and differentiator for TTS and Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi’s Global Payments business market leading and amongst the largest in the industry.

Our Global Payments business is comprised of globally centralized WorldLink payments business, in-country Cross-border Funds Transfer (CBFT) business, and domestic payments business, amongst a few others. This role will be responsible for managing, developing, and commercializing the core underlying network infrastructure and capabilities of both in-country network capabilities and cross-border capability globally and driving the commercialization of our network capability.

The Senior Network Solutions manager is a strategic professional who closely follows latest TTS Network trends and performance, adapts them for application within Network Solutions. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in different geographies and functional areas and occasional external clients. Accountable for significant business risk and controls or authoritative advice regarding the operations of the network. Candidate is also responsible for the overall TTS governance of the agent bank and FMI (Financial Market Infrastructure).

Responsibilities:

• Formulate and refine the global agent bank network governance: update guidelines, administrate global network reviews, and maintain our operational procedure.
• Oversee Agent Bank Diligence: Ensure thorough checks are performed on all agent banks, both domestic and cross-border payments.
• Identify Network Optimization and Cost Savings: Find opportunities to reduce expenses related to domestic and cross-border payments.
• Assist with Agent Bank Issues: Help product managers resolve problems with agent bank service levels.
• Draft Client Communications: Support product managers in creating updates for clients.
• Enhance Governance for Financial Market Infrastructure (FMI): Ensure proper oversight for all domestic payment FMIs, supporting the existing FMI lead.
• Manage Agent Bank Agreements: Keep Service Level Agreements (SLAs) and contracts with agent banks current.
• Validate Inter-Company Service Agreements (ICSAs): Confirm ICSAs with branches accurately reflect provided services and work with relevant departments to fix discrepancies.
• Drive Service Excellence: Ensure all entities in our network (branches and agent banks) provide excellent service and implement improvements when needed.
• Lead Agent Bank Changes: If an agent bank change is decided, this role will evaluate alternatives, potentially manage RFPs, and assist product managers with the transition.
• Serve as senior subject matter expert: on Network Solutions to sales and client management throughout the end-to-end sales process.

What we’ll need from you:

• Significant experience in relevant banking roles.
• Experience in a decision management, data science or analytics, or finance.
• Ability to work as a team, communicate well both written and orally, and multitask on multiple projects at a time.
• Strong experience of 3rd party partner engagement in multiple geographies.
• Knowledge of 3rd party service level management and legal aspect.
• Strong understanding of AML and compliance risk.
• Strong knowledge of the risk dynamics and roles and responsibility between partnerships.
• Understand clients’ needs and ability to solution for clients.
• Experience of commercial business disciplines and operating models underpinning payments and receivables products.
• Track record of results delivery, execution focus.
• Research skills coupled with an ability to analyse information, draw conclusions and present data-driven findings in written and oral presentation formats quickly and accurately.
• Working and high level of knowledge of banking regulations, as well as local regulations.
• Bachelor’s/University degree, master’s degree preferred.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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