Job Details
The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:
- Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
- Provide Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
- Provide technical/strategic direction to team members
- Review requirement documents, define hardware requirements and update processes and procedures as necessary
- Ensure ongoing compliance with regulatory requirements
- Responsible for applications dealing with the overall operating system
- Conduct project related research
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 10+ years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
- Understanding of how specialization within area contributes to the business and of competitors' products and services
- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Ability to work with virtual / in-person teams, and work under pressure / to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
Technical Skills
- Extensive knowledge of:
- TCP/IP stack, routing protocols (BGP, OSPF, EIGRP), and switching technologies (VLANs, STP, HSRP/VRRP).
- Load balancers (e.g., F5 BIG-IP, Citrix NetScaler) and application delivery controllers.
- VPN technologies (IPSec, SSL VPN) and remote access solutions.
- Wireless networking (802.11 standards, WLC configuration).
- Network monitoring and management tools.
- Network automation and scripting (e.g., Python, Ansible).
- Software-Defined Networking (SDN)
- Cloud networking principles and services (AWS VPC, Azure VNet, Google Cloud Networking).
- Data center networking principles (e.g., Spine-Leaf architectures, VXLAN).
Soft Skills
- Excellent analytical and problem-solving skills with a strong attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong communication (verbal and written) and interpersonal skills.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Demonstrated leadership capabilities and experience mentoring technical staff.
- Strong commitment to continuous learning and staying current with networking technologies.
Education:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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