SUMARY: Provides technical interface between customer and company engineering, manufacturing and program management representatives.  Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users.  

• Senior Level Tech Services Representative.
• Works independently, with guidance in only the most complex situations.
• Considered a technical and subject matter expert in field and business.
• Solves complex problems; takes a broad perspective to identify innovative solutions.
• Often leads work of porject teams. Defines the issues and scope of difined projects. Determine and present interpretation of findings Oversees completion of projects including planning;assiging, monitoring and reviewing progress and accuracy of work; evaluating results, etc

• Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
• 6 - 8 years related Technical experience required.
• Strong customer relationship-building experience required.
• Experience with product development and product commercialization processes.
• Excellent problem-solving, analytical and mathematical skills.
• Strong teamwork and relationship building skills.  
• Training and project management experience and skills.
• Strong customer focus and orientation.
• Strong attention to detail & organizational skills.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
• Excellent written and verbal communication and presentation skills.  
• Experience with or strong knowledge of strategic improvement plans.

Each of us, Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.