Position summary:

To solve the technical/application problems of the product of Stryker installed in market, support sales/marketing for technical issues to keep business growing

Essential Duties & Responsibilities: (Detailed Description)

• Product installation, operation guide, OR standby, maintenance guide for customers

• Coaching dealer’s field engineers to do any field engineering action

• Prepare, set up, standby for any product demonstration / exhibition for sales / marketing department

• Act as a bridge between customer and service center for the communication on trouble-shooting

• Report and deliver the Non-local-repairable faulty product to repair center

• Responsible for the collection of final payment

• Build and maintain close relationship with customer

• Execute the service process

  • Input all service record in time

  • Input all business trip record in time

Education & Experience:

• Above college degree with specialization in electronics, bioengineering, or relevant special field

• At least 1 year of relevant experience gained in medical and healthcare industry is preferred

• Technical background is a plus

• Auto CAD skill is required(apply to Berchtold engineer)

Physical & Mental Requirements:

• Strong problem solving and communication skills

• Continuously demonstrates service awareness through maintaining business relationship

• Strong sense of responsibility

• With health- related certificates as required by the government to prove good conditions(健康证)