Collections Team Lead

We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:

Collections Team Leader

SoftwareOne

Scope: Full Time | Office: Mexico City | Hybrid Model

• Do you thrive in environments where structure, clarity, and measurable outcomes truly matter?
• Do you enjoy guiding teams, resolving complex payment issues, and improving customer experience through strong operational execution?
• Are you motivated by driving performance, reducing risk, and enabling healthier cash flow for the business?

If so, this could be the role for you.

The Collections Team Leader oversees daily operations of the collections team for the Americas region. You will coach analysts, support escalations, optimize processes, and partner closely with internal stakeholders to ensure timely collections, accurate dispute resolution, and continuous improvement in working capital performance.

What you'll do

• Lead and coach the collections team, ensuring daily targets, KPIs, and SLA commitments are met or exceeded.
• Oversee portfolio health by monitoring aging, prioritizing high-risk accounts, and driving timely follow-up and resolution.
• Support escalations and collaborate with Sales, Billing, and Customer Operations to solve customer disputes and payment barriers.
• Ensure consistent documentation, compliance with internal controls, and alignment with audit and regulatory requirements.
• Identify process gaps and improvement opportunities to enhance efficiency, reduce DSO, and elevate team performance.